Customers and Work: Simmer down, Karen

Simmer down, Karen

By mando - 06/10/2011 15:14 - Australia

Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML

I agree, your life sucks 30 020

You deserved it 7 010

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Same thing different taste

By WellFineThen - 17/04/2017 05:00 - United States - Cedar Falls

Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML

I agree, your life sucks 4 989

You deserved it 281

Nice try

By Ellie - 06/07/2022 00:01

Today, I was ringing up a lady’s items; two shoeboxes. Per policy, I’m supposed to open them. She heavily insisted I didn’t. I ignored her and found other merchandise inside. She then went on a rant on how "people should mind their own fucking business" and stormed out of the store without buying. FML

I agree, your life sucks 1 885

You deserved it 124

By Anonymous - 20/06/2013 19:15 - Germany - Paderborn

Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML

I agree, your life sucks 48 091

You deserved it 3 139

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

By wallets - 29/02/2012 07:47 - United States

Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML

I agree, your life sucks 30 024

You deserved it 2 486

By Anonymous - 16/07/2016 09:34 - Canada - Winnipeg

Today, a customer tried to return some pricey lingerie. She said she didn't have the packaging, but had never worn them. The skidmark I accidentally touched begged to differ. FML

I agree, your life sucks 14 681

You deserved it 837

By Anonymous - 03/07/2018 15:00

Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML

I agree, your life sucks 3 600

You deserved it 233

Insult of the week

By Anonymous - 01/04/2016 20:21 - United States - Slidell

Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML

I agree, your life sucks 21 381

You deserved it 1 713

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 533

You deserved it 2 738

Basic bitch

By kismet_fire - This FML is from back in 2014 but it's good stuff - United States - San Francisco

Today, a customer yelled at me because I gave her a wrinkled bag. I work in retail, and the bags are all cheap plastic. She wouldn't stop, even when I gave her three different bags. FML

I agree, your life sucks 35 214

You deserved it 2 790

mboehm88 3

Thursday 6 October 2011 18:54

Isn't customer service awesome?

YtotsDI 0

Thursday 6 October 2011 19:11

five posts giiirl we get itt holy fuckkkk

Comments

Do0ks 0

Thursday 6 October 2011 21:31

dude. don't ever work at radio shack. if I did that, I wouldn't have a job. but you're still my idle.

GemmaLouise13 0

Thursday 6 October 2011 22:20

If there's no plausible reason for return, refund or exchange then yes, there might need to be a fault with the product.

IronMaiden45 0

Thursday 6 October 2011 21:34

so I assume where you work you only take back items if there is something wrong but not if someone doesn't want it

markmiller2023 0

Thursday 6 October 2011 21:40

how?

markmiller2023 0

Thursday 6 October 2011 21:45

no, that would be you. thanks for trying though!

cherryllollo 7

Thursday 6 October 2011 21:51

I have to deal with stuff like that too. except its adult products such as ****** and butt plugs. and sometimes people try to return them used...

luvlyric 5

Thursday 6 October 2011 22:45

Some people are just the worst...

JinxosGirl87 0

Thursday 6 October 2011 23:14

This is why I'm getting out of retail/customer service.

macewindo26 0

Thursday 6 October 2011 23:48

You should have taken the return, you are a F ing idiot

jaredofmo 22

Friday 7 October 2011 0:23

When they cuss at you, you have the right to ask them to leave.

daftPunKt 4

Friday 7 October 2011 0:53

You totally deserve it. If she had a receipt (you never said she didn't), then she can return the Item without explaining herself to a cashier. Even without the package, because she obviously had to open it to realize she didn't want it. Ok? Respect your customers and maybe they won't curse you out next time.