Customers and Work: Simmer down, Karen

Simmer down, Karen

By mando - 06/10/2011 15:14 - Australia

Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML

I agree, your life sucks 30 020

You deserved it 7 010

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Same thing different taste

By WellFineThen - 17/04/2017 05:00 - United States - Cedar Falls

Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML

I agree, your life sucks 4 989

You deserved it 281

Nice try

By Ellie - 06/07/2022 00:01

Today, I was ringing up a lady’s items; two shoeboxes. Per policy, I’m supposed to open them. She heavily insisted I didn’t. I ignored her and found other merchandise inside. She then went on a rant on how "people should mind their own fucking business" and stormed out of the store without buying. FML

I agree, your life sucks 1 885

You deserved it 124

By Anonymous - 20/06/2013 19:15 - Germany - Paderborn

Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML

I agree, your life sucks 48 091

You deserved it 3 139

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

By wallets - 29/02/2012 07:47 - United States

Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML

I agree, your life sucks 30 024

You deserved it 2 486

By Anonymous - 16/07/2016 09:34 - Canada - Winnipeg

Today, a customer tried to return some pricey lingerie. She said she didn't have the packaging, but had never worn them. The skidmark I accidentally touched begged to differ. FML

I agree, your life sucks 14 681

You deserved it 837

By Anonymous - 03/07/2018 15:00

Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML

I agree, your life sucks 3 600

You deserved it 233

Insult of the week

By Anonymous - 01/04/2016 20:21 - United States - Slidell

Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML

I agree, your life sucks 21 381

You deserved it 1 713

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 533

You deserved it 2 738

Basic bitch

By kismet_fire - This FML is from back in 2014 but it's good stuff - United States - San Francisco

Today, a customer yelled at me because I gave her a wrinkled bag. I work in retail, and the bags are all cheap plastic. She wouldn't stop, even when I gave her three different bags. FML

I agree, your life sucks 35 214

You deserved it 2 790

mboehm88 3

Thursday 6 October 2011 18:54

Isn't customer service awesome?

YtotsDI 0

Thursday 6 October 2011 19:11

five posts giiirl we get itt holy fuckkkk

Comments

sarahxD1234 5

Friday 7 October 2011 8:10

Isn't the customer always right ?

iPunchedBigFoot 5

Friday 7 October 2011 8:53

I work the customer service desk at a grocery store. It's ******* crazy what people try to pull. People are so rude

effedml 5

Friday 7 October 2011 12:49

I used to wonder the same thing. Eventually, I realized it was b/c they're unhappy people with low verbal skills.

afcrewchief 4

Friday 7 October 2011 14:13

You still have to bring the packaging back to get the refund or exchange. Most companies need it so they get credit for the defective item.

cbdee 8

Friday 7 October 2011 15:52

Why not give the refund? You work there, your not the owner....maybe they just didn't want it after all... The $'s not coming outta your pocket!

mandalore92 0

Friday 7 October 2011 16:37

I think perhaps I should've mentioned that she did intact find the packaging from the bin, which happens to be right next to a food place, and then tried to return it... complete with unhygienic scummy packaging

sgress 4

Friday 7 October 2011 17:48

u are a idiot a customer is aloud to return a item with in 90 days if there is something wrong with it or not

Illyssa_fml 4

Friday 7 October 2011 20:08

where do you work at where a customer can't return an item??

lesuze 5

Saturday 8 October 2011 1:23

If you bought it and opened it, and it's not defective, you own it - end of obligation on the retailer's part. It would be a different story if you changed your mind *before* opening it and discarding the packaging. Now, obviously there are many retailers who will bend over backwards to satisfy customers above and beyond and accept such returns/exchanges, but I would never, ever expect a refund on an opened, fully functional product.