Work: Today, at work, a customer came in and ordered a "Butterbeer...

By I hate my job - 08/06/2013 22:20 - United States

Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML

I agree, your life sucks 56 918

You deserved it 4 310

Christmas: Snowy Joys and Blunders
Enjoy Christmas stories where unexpected gifts and family reunions create lasting memories... and fun! More…

Previous FML Next FML

Same thing different taste

By Anonymous - 19/04/2018 01:30

Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML

I agree, your life sucks 4 972

You deserved it 301

By Anonymous - 10/12/2015 05:29 - Australia - Perth

Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML

I agree, your life sucks 22 672

You deserved it 2 718

Get on with it

By Anonymous - 07/04/2014 00:20 - Australia - Spearwood

Today, at the café I work at, I was yelled at by a woman because the drinks and food she ordered were "taking too long". Before I had the chance to get a word in, she stormed out and said she would never come back. I didn't get the chance to inform her that she hadn't ordered yet. FML

I agree, your life sucks 47 978

You deserved it 3 554

By Neanderthals walk among us - 04/08/2013 19:09 - Hungary - Budapest

Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML

I agree, your life sucks 51 576

You deserved it 3 154

By waitress - 12/04/2009 02:07 - United States

Today, I was waitressing when a man sat at my table with soda from somewhere else. Drinks are half the profit for restaurants. There is a strict policy that you have to charge for carry-in drinks. I told him this, he yelled at me so I told him I was doing my job. I got fired, for doing my job. FML

I agree, your life sucks 58 647

You deserved it 4 276

By iskiel - 26/10/2014 05:53 - Australia - Melbourne

Today, I was shopping at my workplace, out of uniform, with my husband. A customer recognised me and wanted me to serve him, but I couldn't since we can be fired for doing so while off-duty. He complained to my manager, who wasted no time publicly bitching me out. FML

I agree, your life sucks 38 276

You deserved it 2 665

Having a normal one

By Barista - 05/07/2009 05:21 - United States

Today, at work, a woman came up to the counter and asked if we made sweet and sour chicken. Before I could answer, she gave me a really long recipe and said, "I expect to see this on the menu next time I come in, or I will complain to the manager about your lousy work ethic." I work at Starbucks. FML

I agree, your life sucks 75 744

You deserved it 4 170

I want what I want

By cydia123 - 10/05/2019 06:00

Today, my boss threatened to fire me. Why? An old lady spent 30 minutes looking at our menu before asking for "cottage pie." After telling her that it wasn't an item on the menu, she spent another 20 minutes deciding. She then asked for several more items we didn't have, then complained to my boss. FML

I agree, your life sucks 2 398

You deserved it 114

Weird questions

By Lola Smith - 03/11/2020 11:02

Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML

I agree, your life sucks 1 230

You deserved it 214

I WAS RIGHT!

By goddamn idiot! - 14/06/2022 07:00 - United States

Today, I was sent home for refusing to sign a write up at my restaurant. A customer insisted that she doesn’t drink soda so she’d like a ginger ale. I calmly explained to her that ginger ale is in fact soda. She told management I was being condescending and rude, because she didn’t believe me. FML

I agree, your life sucks 1 503

You deserved it 295

newburton13 26

Sunday 9 June 2013 2:50

I'll take a polyjuice potion and a blueberry muffin.

notjanedoe 27

Sunday 9 June 2013 2:53

You're such a muggle. The secret menu is only visible to wizards and witches.

Comments

mochamari 4

Sunday 9 June 2013 7:10

Yeahhh, this so-called "secret menu" is bogus. It's just an assortment of custom frappuccinos that have become popular enough to have a public following. Just because someone has assembled them into a "secret menu" compilation doesn't make them official in any way. Some places are pushing them because their clientele orders them more frequently, but it's in no way Starbucks sponsored. Have I heard of several of these so called secret drinks? Yes, and we make them all the time at my store. Does that mean that it's okay for someone to ignorantly assume that everyone knows these custom drinks despite them being unofficial? No, not remotely. Common courtesy, guys - know what you're ordering.

omnicakes 4

Sunday 9 June 2013 7:44

I also work at a Starbucks. The secret menu is a real thing but we are not trained with it. It is simply a list of made up drinks the baristas came up with just playing around with different syrups. Starbucks cannot teach us the drinks because the company does not own the recipes or names of the drinks. The only reason they are associated with Starbucks is because they were made using Starbucks syrup flavors. Other than that, Starbucks itself has nothing to do with the secret menu.

bemp87 3

Sunday 9 June 2013 8:02

I had this same situation about a month ago where a customer told me I deserve to be fired, so I told her I was sorry she felt that way but that was not going to happen and that I would not be able to help and so she left mad. dont worry ypurself with pricks like this!

kt520 7

Sunday 9 June 2013 8:44

Starbucks is not pushing the secret menu, customers are. I'm a Starbucks employee, if you want a 'secret menu' drink, you HAVE to order a custom drink.

edris_305 21

Sunday 9 June 2013 8:46

Stupid muggles ;-p cant understand what we want

FlavorMeUp 7

Sunday 9 June 2013 8:59

nice!

khaya 9

Sunday 9 June 2013 9:13

To be fair all she really needed was the password, nuts on the road.

SindelClaudette 1

Sunday 9 June 2013 9:31

oh really. I've been to diagon alley! y u no serve me butter beer?!

Zebediabolical 39

Sunday 9 June 2013 9:44

There is a drink invented by a barista that made the rounds on Tumblr a while back called the Butterbeer Frappucino. Complete with instructions on how to make it. Punch 'butterbeer frap tumblr' into google and see for yourself. The demanding someone be fired over it is a bit over the top though.

acerredrum 23

Sunday 9 June 2013 15:00

It is very over the top. It isn't an actual Starbucks recipe it is a custom frappe that has gotten popular.

Cazz91 21

Sunday 9 June 2013 9:48

Hmm... Perhaps convince your manager in secret for the next time that lady came back to make her a "special frapp." With the nastiest edible ingredients combined.