Your boss is either a genius or.... Well he's a genius! I would switch to Verizon!

I also work for Verizon....I think I would've lost my mind if made to do that!!

there are labor laws against that.

Recruits in the military know how to avoid the 'make work' by officers and bosses- you need to perfect the art of looking busy while doing absolutely nothing. Walk around with a shovel on your shoulder, or look like you are searching through drawers for vital information, or have a task ready should you be challenged. 'I am doing a cross-customer ratio satisfaction data sheet, sir'. If all else fails, you will get 'right on that' as soon as you use the bathroom, or 'find the supplies', which should take you until the next customer comes in.

Sue the shit out of him.

Why oh why?

If you were on the clock and getting paid, you weren't doing it for free.

I work at a towing company. Getting the wreckers spot free and shiny is a pain in the ass, especially when the water is hard and evaporates almost as soon as it makes contact with the black truck

Get the "other duties as required" clause out of your contract. It really gets abused by employers.