By cydia123 - 21/04/2017 11:44 - United Kingdom - Chesterfield

Today, I tried canceling my internet service. The lady on the phone had me on hold for half an hour when, all of a sudden, the call dropped. When I tried phoning back, I was informed that they closed half an hour earlier. FML
I agree, your life sucks 5 044
You deserved it 339

cydia123 tells us more.

cydia123 24

Hey guys OP here and FINALLY got an fml published! Phoned them again yesterday at a more appropriate time and they just told me due to high emergency volume to phone tomorrow (as in today). If they don't cancel it today, I will go ape shit as they're still billing me :) thanks everyone!

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Top comments

Dark_Cecilia 20

Well... That's one way of keeping you from cancelling.

35 0
devans00 14

The customer did nothing wrong for calling during business hours. The company has poor customer service for treating paying customers so badly.

17 1

Comments

goodread2200 10

I had to go to the telecommunications ombudsmen to get my old phone provider to finally cancel my account. It was in credit, they illegally charged me for using the service I hadn't touched for years, mostly refunded it when I complained but kept sending me invoices. I contacted the ombudsmen and within a week they had me on the phone cancelling the account. They refunded the amount... and then sent me another invoice. I tried to tell them that it's not normal for companies to send invoices to ex-customers. This has been going on for years.

4 1
Cali 54

That's insane! Do you still get bills from them to this day?

0 0
cydia123 24

I hope that doesn't happen to me after I FINALLY get cancelled.. else I... well, that's a topic I won't publicly discuss :) also, why does it say this fml was published by a female when I, the op, am 100% certain I have male organs? :o

2 0