You should've responded "out loud" that it was yours and your store doesn't even sell it. Some people need to be humiliated to learn their lesson.

That sucks OP. Some people can be jerks sometimes. I'm looking forward to see the fill pup comment (if OP posts one).

You should have offered it to her for ten thousand dollars. That would shut her up

i woulda cussed her out

did you tell her where she can go to buy one just like it?

Yep, back when I worked in a jewellery store, I had a customer grab my hand and demand that I let her try on my ring. She then told me it would look amazing on her daughter, and that I should sell it to her, even after I said that it was my own ring that my grandmother had given me, and was not for sale.

douche customer

That's exactly what I would have done! If my manager was a reasonable one, I'd say as little as possible and have the manager do the talking so the customer could be twice as embarrassed when management politely tells her how ridiculous she is.

OP here. To those of you who referred to me as "he"... I'm a girl :) I work at Hollister and the jacket is actually one my friend from Georgia gave me. It's his school jacket so I'm not sure why she wanted it. #1 Damn straight. #2 We don't but I'll make sure to put it in the suggestion box :-) #3 I was worried she would try to jack it (get it)... #18 I would've assumed the same thing had it not be from a school in a different state. #24 It's one of those things where it's only nice to me for sentimental reasons haha. Thanks though. #28 Although that is often true my manager is really cool so after the whole thing was over I was able to explain exactly what happened and I didn't get in trouble. #44 Thank you for your novel :-) you rock. #48/71 (and anyone's else who wanted clarification): I know your comment was buried but actually we do have that exact rule. We aren't allowed to have any personal items visible except for the clothes/accessories we are wearing (which are required to be from the store as part of the dress code). My jacket was actually behind the counter in a place not visible to customers and had she not been walking behind the counter (against the rules btw) to get to the dressing rooms she never would've seen it. I just couldn't include that in the 300 character fml. #64 I'm guessing that was a joke :) But if you were serious then if you are ever working in retail don't do anything like that unless you want to get fired. #67 More than you know. #74 Nah, she was just a bitch. #73 By fill pup I'm assuming you mean follow up. But you're right some people can really be jerks sometimes! #88 Exactly. #66 Obviously (not a) Product #83 The only place I told her to go was hell.. Wow, just kidding, that was dramatic of me. But no it was a school jacket. #84 I'm sorry that sucks.. Sorry this is so long I wanted to try to reply to as many people as possible. -Katie

I'd call security the moment they started trying to cuss me out