My dad is a funeral Director. What he says is have a reassuring attitude. Don't mourn with the family but be there for comfort, and support. Remember you're helping them celebrate life, not to mourn the death. Hopefully things will get better OP :)

as a funeral director myself I can see how both ends work out..but it all comea down to how the funeral director is towarda his families that make grieving easier. if your feeling to sympathetic for them your only making it seem harder. you need to have a light side where your sympathetic but casual at the same time and be more personal with them so that it might easy the thought of there deceased loved one enough so that making the arrangements wont be so hard. and dont be afraid joke with them. but make sure you judge your family right first cuz not all families are easy to deal with. good luck in your career. its a rough and tough one. trust me lol

Silly OP, who ever told you that death is not a laughing matter? :/ FYL.

Wow. Thats blind man. Does he want you to go all Barney on them when they are grieving?

Sounds like a fun job

Maybe he just wants you to live up to his company's motto "Putting the fun back into funerals"

what's he want you to do? throw a ******* party?

He probably wanted you to have a reassuring attitude and help the family focus on the happy moments with the deceased.

I kind of see his point. Funerals should be celebrating the person's life and achievements. Everyone else being sad would make the guests feel worse.