Hey guys! OP here, So to start things off, yes i know i'm an idiot... This is the first time i am ever attending an event like this and excitement got the best of me. I didn't really think of the idea that the wristband would lock, i had tried every possible thing to get it off but it was only making it tighter. Thank you to the few of you that were suggesting that twist off method to loosen it but unfortunately this bracelet had an extra piece so the clip itself could not be twisted off. To those of you commenting that it must be an EDM festival i'm attending because "only someone who goes to raves is stupid enough to do something like that" It is not an EDM festival. As for a follow up, I contacted the group on facebook and twitter a couple days ago and they finally got back to me today and told me to contact their support email. The person who responded there told me that i could simply cut off the band and that if i bring in the broken band, my receipt (proof of purchase), and my ID that i will be able to get a replacement at the festival. They also told me i would have to wait in a line for it, which is usually fairly long but there isn't any extra fee for the replacement. I am fine with this because it is a lot better than the alternative of being out the $300+ and not being able to attend this event! Thanks for all the comments guys :)