Work: Today, I had to explain what "cashback" was to a customer. She...

By where do they come from - 01/07/2014 04:26 - United States - Bellingham

Today, I had to explain what "cashback" was to a customer. She called me a liar and wanted to talk to a manager because she felt I made up the concept. I'm the manager. She wouldn't believe me and waited in the store for an hour. Apparently this is what a Masters degree gets me. FML

I agree, your life sucks 51 660

You deserved it 4 553

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Same thing different taste

By morning_glory - 27/01/2015 21:17 - United States - Los Angeles

Today, my boss expected me to corroborate her lie to a customer. She changed her story suddenly and I got caught up in the crosshairs. Then she got mad at me for not understanding what just happened. FML

I agree, your life sucks 25 851

You deserved it 2 264

By Snurkles McGee - 22/05/2013 21:48 - Canada - Edmonton

Today, I confronted my boss to find out why I was denied a promotion that she promised to me. Her response? "You should know by now I'm a liar. Not my fault if you believe the things I say." FML

I agree, your life sucks 40 541

You deserved it 3 671

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 533

You deserved it 2 738

Worst customers, part 37764

By FthisJob - 03/10/2022 21:00

Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML

I agree, your life sucks 1 157

You deserved it 100

By Bob - 21/01/2010 13:33 - Canada

Today, I'm a cashier in a grocery store. The visiting regional manager tore me a new one for being lazy. His reason? After working a double shift with no break, I decided to sit down for a minute when things got slow. FML

I agree, your life sucks 32 876

You deserved it 2 751

Cashback

By elle_hamilton - 25/08/2020 23:01 - United States

Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML

I agree, your life sucks 1 815

You deserved it 138

By Anonymous - 31/03/2018 15:00

Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML

I agree, your life sucks 5 018

You deserved it 245

By WellFineThen - 17/04/2017 05:00 - United States - Cedar Falls

Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML

I agree, your life sucks 4 989

You deserved it 281

By anonymous - 30/09/2012 05:32 - Canada - Edmonton

Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML

I agree, your life sucks 27 653

You deserved it 2 015

sydstoomuch 19

Tuesday 1 July 2014 16:28

Damn. Sad truth is, it can only get worse working in customer service.

Sandsh8rk 36

Tuesday 1 July 2014 16:33

Sometimes, the customer isn't always right...

Comments

alicat13 12

Wednesday 2 July 2014 5:31

So what is cashback? Just because you have a masters, idoes not mean you are right.

glabberfasted 16

Wednesday 2 July 2014 7:52

But the fact that OP is right makes them right...

Meanmommy02 11

Wednesday 2 July 2014 8:04

What kind of cashback? From a point if sale or a credit card rewards deal? Either way fyl

sabine123_fml 5

Wednesday 2 July 2014 12:09

Should have studied science

metalhead88 9

Wednesday 2 July 2014 17:06

Doesn't your name tag say manger on it??

IndigoPhlo 6

Wednesday 2 July 2014 21:00

To those of you who don't know what cashback is, it is putting an extra charge on a receipt or order and giving you the difference in change. I have had to explain this to my friends who didn't realize that it isn't free money and it comes from somewhere else. FYL OP.

thorssin 8

Thursday 3 July 2014 14:51

bleh

Lsidak715 8

Friday 4 July 2014 21:37

Did you kick her out OP?

MueBleX507 3

Thursday 17 July 2014 23:46

I understand you...I have to explain the customer where I work that, they signed a contract were it was the all the info about what they have to pay and when...but when I do that, then they request a manager because they think Im laying and also because I have an accent(Im from Panama and I learned English all by myself).....sorry but some americans are just mega lazy to read what they are signing....