By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML
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Top comments

slooby_fml 25

Sometimes being smarter than everyone else is a curse

124 3
Nyx_fml 23

Maybe you should try turning it off and back on again. Oh, just kidding. Your boss sounds like an unreasonable person.

109 2

Comments

Nyx_fml 23

Maybe you should try turning it off and back on again. Oh, just kidding. Your boss sounds like an unreasonable person.

109 2
alshygirl 14

This is why when I call my company's IT department I say "this is the problem and I already tried turning it off then back on." Throws 'em for a loop

32 1
K410 18

Lol maybe he should try deleting system 32 :p

21 4
JennaNGood 21

Having worked in tech care, that's actually the first step all the time because what happens if you've left your computer/mobile on for a long time is as new connections are made to the network, your connection slowly filters down the list, and restarting brings you back up to the top, ie. better connection.

5 2
lukian_fml 29

That's not how computers work, but nonetheless a reboot is always a good first course of action. (this pc probably needed a reconfiguration requiring two separate reboots).

4 4
demiurgent 10

Yeah, working IT we hear that a lot. "Heh -- just so you know, I already turned it on and off, hah!" What we hear from the same people, almost as often, is "huh -- well, it seems all right now. I guess it fixed itself" when we remote-restart their machines. We usually come up with some BS reason why we're executing the restart, since it's never worth it to say "but I can see your uptime, and your computer's been on since 9 this morning."

9 0
slooby_fml 25

Sometimes being smarter than everyone else is a curse

124 3
LeFrogDog 27

it can be compared to being the only sober person in a room full of druken persons.

21 1
iSativa 24

Most tech support personnel think like that because a simple reset is usually the problem. If you know the problem, why don't you just fix it yourself?

62 19
Cheezes 7

I am guessing the OP did not have admin privileges.

43 1
Shrike 23

Never worked in an office, have you? Even if it could be fixed locally, the accounts are almost certainly limited privilege.

37 2
junkman6 22

I worked in an office in environment for a very short period. I was actually written up for fixing a network problem that IT couldn't fix. The real world doesn't apply to places like that. It's really sad.

23 1
skitzymew 19

As others have said, OP may just not be able to do it themselves because of not having permission. Another thing that may be a set back is they don't know HOW to fix it exactly. There's many times where you know the problem, and you know where to go, but not how to get there. It's kind of confusing to explain. Hopefully that makes sense to someone. lol

10 1
Stiggy626 25

you just tell them, or suggest a solution, and it's fixed. It's not hard to get past that shit unless it's the IT person that won't listen

0 0
Rosebudx 32

Comment moderated for rule-breaking.

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10 23
skitzymew 19

Have you ever talked on the phone with Tech Support before?

6 0
Rosebudx 32

Yes, actually, and they've always made me go through all the baby steps of turning it off and on, checking to make sure my wifi is turned on, etc., and then we generally get to the source of the problem once they've ascertained it's not something braindead simple. It takes a while is all.

3 1
SymphonyGrrl 12

Seems like your username would be more fitting for your boss, OP.

7 2
INDYSTRUCTABLE 43

wait... so why didn't you just fix it yourself?

9 20
iAlissa 34

OP said they knew what the problem was. However OP did not say that he knew how to fix it.

8 3
Ins0mau 20

He wouldn't have an admin account (password). Most of the time in an office the system is locked down. You may know how to fix something but you're rarely allowed to. Or it may be a problem from the server end which again, he can't access.

10 1
brainymes 30

Your tech support certainly isn't being very supportive. I hate it when things like this happen, sorry OP.

2 1
mccrightp 29

The Boss doesn't care about things like that! IT is like the weather, you just have put up with it.

1 1
Stiggy626 25

Yeah that definitely helps a business in a technologically-based world.... "just deal with it till it fixes itself, like cars! "

0 0