that's why it is said , be polite always...

you should be patient with customers...

Policy is policy for everyone.

When my son was about 3 years old he walked up to one of my employees and said, "My dad's your boss!" My employee was smart enough to respond, "Yeah, but YOU are NOT my boss." The boss's kid needs to comply with the rules just like everyone else.

I don't care how difficult a customer is being, you don't react that way. I wouldn't fire you for walking away if you were getting to angry, I would ABSOLUTELY fire you for cursing at a customer. Whether it be the CEO's son or a bum off the street, it's completely unacceptable. I have been in customer service management for over a decade now and I've had some doosies. I've had someone threaten me physically, to which I responded I am leaving to call the police and walked away, but still managed never to curse at a customer. Cursed *about* a customer later, sure. But never, ever, at.

Well you could have refused service, called your boss and tell him about the tool who refused to pay.

That sucks but people need to show rude customers that they won't take their crap. Maybe not your way OP.

Rule 1 of customer service is never ever ever curse at a customer. No matter what. No matter how unreasonable they are... you never do that.

YDI for cursing at a customers. It's never okay to so that.

"Next in line, please?"