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Comments
It shouldn't matter, you were only Inforcing the policy. He can't get mad at you for that!
You partly deserve that. Always keep your cool with customers no matter how much shit you need to put up with, as it may cost you your job.
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Man that sucks. But the spoiled little **** had no reason to be rude. If he was the CEOs son he would've already known the policy. He was trying to get on your nerves for sure! Sorry OP. :(
I think "I can't serve you then" would have sufficed