You should have just printed out the receipt/email confirmation saying you bought the ticket. Sucks OP

I'm assuming it was and A7X concert. That sucks OP. You should call to get your money back.

Thats why I either go get them in person or print the ticket or receipt off. The Postal Service is something ya never wanna try to fight. They will always win. So call it money well lost. aha

I have to be honest and say that at this point I feel the OP deserves this. It would have been pretty obvious the tickets had yet to arrive therefore the OP should have called the company she bought them from and made other arrangements. Personally if I ran such a business I would not issue a refund because the OP should have alerted someone before the concert had passed already. Had the OP been bothered enough to call I'm sure they could have arranged something that would get her into the concert. As it stand her lack of calling and all that should get her a no answer about a refund because the OP essentially chose to skip the concert.

YDI for using a U.S. government agency to deliver on time. The ticket service didn't have a "download and print" option?

two words.... will call

If you don't take proactive steps the day before or the day of the concert to make sure your mailed tickets are in your hand or available at the venue, you couldn't have wanted to go that badly. YDI, OP.

The fact that it was your favorite band makes the situation deeper.

Well, you know, if you got the tickets online why not print them at home instead of having them delivered?!

I hate that...it's happened to me a few times will call is the way to go...