Work: Customer service

Customer service

By retailworker - 09/01/2020 14:00

Today, at work, I was helping a customer over the phone. Another customer came and asked me a question. I let them know I'd be with them shortly. They then said "I really think you should hang up. The customer is always first." FML

I agree, your life sucks 7 414

You deserved it 568

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Same thing different taste

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 996

You deserved it 3 710

By ring-a-ding-ding - 06/12/2014 05:18 - United States - Sparks

Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML

I agree, your life sucks 37 192

You deserved it 3 588

By suspended - 09/08/2014 00:16 - Australia

Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML

I agree, your life sucks 26 628

You deserved it 41 248

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 837

You deserved it 170

All fax, no printer

By pharmn00b - 08/07/2009 17:52 - United States

Today, at work, I was calling customers to tell them that they had prescriptions waiting to be picked up. It was a long list and every time I reached an answering machine I left our number so they could call us back. When I was finished, the pharmacist told me I been giving out our fax number. FML

I agree, your life sucks 17 887

You deserved it 39 214

Asshat

By no compassion - 16/04/2013 10:50 - United States - Aurora

Today, working in customer support, I received a call from a woman who'd just been robbed. My supervisor asked what was taking so long; I told him that she was hysterical. He took my phone and told her to call back when she had her "shit together", then hung up. I take orders from this dude. FML

I agree, your life sucks 45 375

You deserved it 4 023

By people suck - 28/03/2015 04:16 - United States - Oakland

Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML

I agree, your life sucks 32 381

You deserved it 2 518

Hold the line

By Anonymous - 06/07/2020 08:02

Today, I discovered that my work's new phone system automatically takes people off hold the very second you pick up the phone. I discovered this after picking up the phone and complaining to my workmates about the annoying customer I had on the line for a full minute, all while he listened. FML

I agree, your life sucks 534

You deserved it 2 611

By Anonymous - 07/02/2011 21:14 - United Kingdom

Today, I was on the phone to a guy I really like from work. We'd been talking for about 2 minutes, when he said he was getting another call, and put me on hold. I was so excited to be on the phone with him, it took me a whole 15 minutes to realise he had actually just hung up on me. FML

I agree, your life sucks 34 279

You deserved it 7 396

The customer is always something

By YEEYEE517 - 03/09/2019 22:00

Today, working in retail, I noticed a customer looking for an item, so I walked up to them and asked, "Is there something I can help you find?" He replied, "Did I ask for your fucking help?" FML

I agree, your life sucks 1 880

You deserved it 200

XCoraline_CrossX 17

Thursday 27 July 2017 20:58

But you're helping a customer anyways! Some people feel so entitled when it comes to retail I hate it so much.

Luke16eirb7deneuwn1 20

Friday 4 August 2017 20:02

explain them that you are talking to a customer

Comments

millsjoshua949 12

Monday 13 July 2020 23:52

People are so rude.

WraithShadow 5

Tuesday 3 January 2023 17:13

The customer is always wrong! They don't know S%^t

Keywords

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The Top

Today, my jobless husband wants to buy the latest iPhone. His current phone is in good condition, except that he has a 1000 apps on it slowing it down. We're also in deeply crushing debt from all his bad financial decisions from his severely loss-making business. FML

I agree, your life sucks 1 169

You deserved it 182

Today, a friend and I tell each other everything about our relationships, and we’ve been flirting for two years, but we’re not together. I started to have feelings for him, but I didn’t say anything, then the guy started to disappear and I don't know if he has an avoidant attachment, or he's just ignoring me. FML

I agree, your life sucks 385

You deserved it 494

The Top

Today, I popped a zit and I went to put my acne medicine on it. It's in a clear bottle with a blue cap, just like the nearby nailpolish remover. I grabbed the wrong one. FML

I agree, your life sucks 28 478

You deserved it 14 578

Today, I learned the hard way that if you walk up to a hobo by your car pooping, they will chase you yelling, "Get out of my bathroom!" FML

I agree, your life sucks 35 829

You deserved it 4 205

Today, my halitosis was so bad that when I blew onto my solution in chemistry class, it reacted. FML

I agree, your life sucks 388

You deserved it 90

Today, my boyfriend of three years decided it was finally time to have sex. After we did, he told me that he was sleeping with another girl. He wanted to have sex with me to see who was better. FML

I agree, your life sucks 48 760

You deserved it 6 224

Today, a foreigner walked into my restaurant to pick up his pizzas. The bill was $25 and he gave me $30 and a 100 dollar bill. I gave him his change from the 30 and I didn't understand so I gave him back the 100 dollars. He said "Well if you dont want it, okay." He was gonna tip me $100. FML

I agree, your life sucks 50 738

You deserved it 14 619

Today, the mother of my most boneheaded student got upset when her “precious baby” miserably failed my class. She then threatened to accuse me of failing him due to racism, because I’m black, somehow overlooking the giant camera on the ceiling I installed for my own safety. I hate my job. FML

I agree, your life sucks 1 122

You deserved it 111