Customer service

By retailworker - 09/01/2020 14:00

Today, at work, I was helping a customer over the phone. Another customer came and asked me a question. I let them know I'd be with them shortly. They then said "I really think you should hang up. The customer is always first." FML
I agree, your life sucks 7 414
You deserved it 568
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Top comments

XCoraline_CrossX 17

But you're helping a customer anyways! Some people feel so entitled when it comes to retail I hate it so much.

130 1
Luke16eirb7deneuwn1 20

explain them that you are talking to a customer

80 1

Comments

rety1 13

"a new corporate policy describes that call in customers come first, sir or ma'am." "I sincerely apologize for any inconvenience but I am unfortunately, contractually obligated, to give expert service to the customer calling in as a priority due to their new rule outlining (insert air quotes) a strong social media influence (end air quotes) the customer in person will think the corporate pencil pushers are completely brain dead, the person on the phone will think they are being specifically prioritized because of a false sense of empowerment and the impatient one in the store will feel less aggravated at you personally for having to wait a couple minutes and likely be more understanding when the phone call ends.

3 6
rety1 13

*I've never worked retail and have never been particularly comfortable in the majority of social situations* when I'm a customer, if a worker seems to be helping a phone-in customer, I try being as patient as possible, as the way I see it, the person on the phone hopped in line first before me and deserves a slight priority due to the "first come, first served" mentality. even though they aren't physically in line, the worker was helping them first and unless it's going to take a significant amount of time, they come first.

9 1
Definitret 5

While I see the point you're trying to make, I've worked in multiple different areas of a very large Tech chain from in store, over the phone, or managing said positions. One thing that can get you fired in an instant is you telling a customer something like what you said. If it isn't the policy, and makes the company look bad, you will be hung out to dry.

7 0
rety1 13

I was also originally making a poor attempt at a joke. I know spreading stuff like that wouldnt keep anyone around for long. I wouldn't work retail anyway just because of people like in the OPs fml story and a lack patience in certain situations on my end.

0 0
Mozelle123 10

I don't know why this ticks me off so bad

1 1
Dennis Glenn 3

I don't get it... you were on the phone with a customer, were you not following that?

0 2
lccc_ 18

this happened to me ! i was like 3 ft away from the phone because they were transferring the phone call and i got stopped by a customer and let her know i needed to answer a phone call and would help her after. i was talking and holding the phone w. my ear bc i was also taking notes, my hands were full and then she appears again and shoves some shoes at me and says i need to find these in so and so. it was so rude

8 0
HemlockDark 5

i will help your snobbish ass when im ****** ready. the golden words i always wanna tell them

8 0
LunaWolf182 16

I can't get a job in retail now XD. I will use this as my last words.

2 0
Geovanny Luna 8

The customer is not always right. unfortunately you can't tell them to f#ck off. Instead you have to be kind and tell them to wait their turn and explain you are busy with another customer. I hate dealing with customers. won't ever do that kind of work again.

4 0
ScarlettVixen_fml 8

"The customer is always right" is the actual saying which we all know is bogus because, seriously, what is WRONG with that person?!

4 0
Matthew Irmen 11

It’s a situation that can be difficult to manage because they both deserve your attention.

1 4
BurnInDemonFire 34

Yeah, and they deserve it one at a time, in the order which they approached OP for their help, be it over the phone, or in person. Your logic suggests I could walk into a store while you were being seen by a clerk, push in and demand to be seen as well, because I deserve their attention too. Also, I think this is the oldest re-post I've seen yet. 2 1/2 years? Seriously?

0 0
Beta197 6

The person who said “the customer is always right” never met the customer.

0 0