Customers and Work: Insult of the week

Insult of the week

By Anonymous - 01/04/2016 20:21 - United States - Slidell

Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML

I agree, your life sucks 21 381

You deserved it 1 713

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Same thing different taste

By Anonymous - 20/06/2013 19:15 - Germany - Paderborn

Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML

I agree, your life sucks 48 091

You deserved it 3 139

Simmer down, Karen

By mando - 06/10/2011 15:14 - Australia

Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML

I agree, your life sucks 30 020

You deserved it 7 010

By wallets - 29/02/2012 07:47 - United States

Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML

I agree, your life sucks 30 024

You deserved it 2 486

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

By GamerTag - 02/10/2012 13:11 - United States - Wantagh

Today, I realized I might lose my job because some asshole customer complained about me to my district manager. His complaint? Girls can't work at video game stores. My DM agreed. FML

I agree, your life sucks 34 501

You deserved it 2 449

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 533

You deserved it 2 738

Customer service

By Anonymous - 12/07/2023 22:00

Today, I handed a written complaint to a shop manager about an employee who had used foul language to my teenage daughter. I then watched as he took the complaint to the employee in question, they read it together, laughed, then the manager tore it in half and threw it in the bin. FML

I agree, your life sucks 413

You deserved it 1 051

By Timmah - 31/08/2009 05:18 - United States

Today, I got written up at work for making a customer feel bad. I made him feel bad by laughing uncontrollably at him when he asked if we sold real light sabers. FML

I agree, your life sucks 51 270

You deserved it 15 793

Cashback

By elle_hamilton - 25/08/2020 23:01 - United States

Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML

I agree, your life sucks 1 816

You deserved it 138

By Anonymous - 25/04/2013 19:37 - United States - Norcross

Today, I had a formal complaint filed against me for being outrageously rude to a customer. All I did was tell a customer that she couldn't use food stamps at the movie theater. FML

I agree, your life sucks 49 632

You deserved it 2 912

tranced_ 45

Saturday 2 April 2016 8:52

I'm wondering how a fuckwhistle could ever be useful?!

HylianBadger 21

Saturday 2 April 2016 8:53

I had that exact problem when I worked fast food. We had a store policy that said any extra sauces a customer wanted much be charged at 25 cents each, no exceptions. We even had signs glued to the front of the registers. We would still end up with the angry customers accusing us of making it up to put the quarters in our own pockets. Because I'm TOTALLY going to get rich off of 25 cents. I understand your pain, OP.

Comments

Axel5238 29

Saturday 2 April 2016 18:16

Customers suck, but laughing at them and making the situation worse does not help. Big rule with customer service you have to control your reactions.

HylianBadger 21

Sunday 3 April 2016 3:50

As somone who has worked customer service before, I agree. However, I also understand how OP could be caught off guard by such an outrageous insult. You can't honestly say that you wouldn't, in the very least, be trying to fight back a smile until a similar incident happens to you.

Axel5238 29

Sunday 3 April 2016 5:20

I agree I would. I work in retail and have had very rude customers, but I gotta keep reaction in check due to that could likely be a write up. Though I would definitely smile at such a ridiculous insult