Work: Today, at my work in a call centre, a man called up on a very...

By Iamsosorry - 22/06/2015 11:35 - United Kingdom - Cambridge

Today, at my work in a call centre, a man called up on a very quiet line to report a car accident on his father's behalf because his father was deaf. I asked him to ask his dad if he was OK after the accident. I'd misheard him and he had said "dead", not "deaf". He started crying. FML

I agree, your life sucks 32 481

You deserved it 4 144

Thanksgiving: Turkeys and Skids
Family meals that turn absurd, because Thanksgiving is also about laughing at little disasters. More…

Previous FML Next FML

Same thing different taste

By derbyboy - 19/10/2011 05:38 - United Kingdom

Today, at work, I misheard a customer telling me a story. To be polite, I did a slight laugh and nodded my head. She actually told me her mum had died. FML

I agree, your life sucks 27 146

You deserved it 22 096

Not on the weekend

By jtaylor94 - 21/07/2009 21:54 - Canada

Today, my dad's boss called our house and I answered. He said, "Is your dad home?" I replied, "I'll go check." I put the phone on mute and asked my dad if he wanted to talk to his boss. My dad says, "Does that asshole not have a life?" Turns out the phone wasn't on mute, it was on speaker. FML

I agree, your life sucks 19 357

You deserved it 42 741

Prove me wrong

By Irony - 08/10/2009 11:40 - United States

Today, my dad took a call while driving. He always yells and curses at people who talk on their cell while driving. I asked him to get off the phone because it's dangerous, and told him he's being a hypocrite. He shook his head at me and continued talking. Seconds later, we got into an accident. FML

I agree, your life sucks 42 736

You deserved it 3 906

By anashaalmajiid - 05/03/2009 23:26 - United States

Today, my dad and a construction worker were having a long talk. I heard the door slam, and assumed that this worker had left. So I yelled out "Hey dad what were you talking about? Did you talk slowly so the idiot could understand?" Turns out my dad was the one who had walked out. FML

I agree, your life sucks 7 881

You deserved it 68 205

By Kellye - 16/09/2009 00:24 - United States

Today, my father called me for the first time in two weeks since I moved away. Excited, I answered the phone. It was a mistake. He thought he'd called my sister. FML

I agree, your life sucks 38 338

You deserved it 2 527

By Anonymous - 26/07/2009 17:00 - France

Today, I went to a funeral for my coworker's father. While there, my dad's cell phone rang and he left to answer it. I turned to my brother and said, "I can't believe he brought his cell phone!" He whispered, "I can't believe he's got coverage. This is a dead zone!" I laughed loudly. At a funeral. FML

I agree, your life sucks 25 754

You deserved it 58 953

By wwasmer - 27/02/2009 17:43 - United States

Today, I hit a car while trying to answer a phone call from my mom. I quickly answered the phone and shouted "What!?". To which she replied, "I just had a bad feeling in my gut about you so I wanted to make sure you were ok." FML

I agree, your life sucks 50 874

You deserved it 16 939

High hopes

By lyssanthamum - 09/04/2009 02:35 - United States

Today, on the train, I got excited when I suddenly noticed I had a missed call and voicemail from a boy I liked. With a grin on my face, I told my friend. My dad overheard and said, "Oh sweetie, he probably had the wrong number." The voicemail was blank. I texted him. The call was indeed an accident. FML

I agree, your life sucks 55 617

You deserved it 4 447

By Bashit - 01/04/2012 01:00 - United States - Bullard

Today, I received a call from the company I applied to, only to have my father pick it up and make fun of the man's accent. They won't call me back or take any of my calls, and my dad is completely unapologetic. FML

I agree, your life sucks 29 549

You deserved it 2 084

Place in the world fades away

By What - 07/08/2024 09:00 - United States

Today, I received a random phone call from an unknown number. Three times. After the third time, the person started yelling at me viciously. Then I suddenly heard a different voice, saying, "Terribly sorry, sir. My poor sister has dementia and thinks you're her husband. Her dead husband, I might add." FML

I agree, your life sucks 469

You deserved it 73

TheTardis123 11

Monday 22 June 2015 18:23

Safe to assume his father is not OK.

feven 32

Monday 22 June 2015 18:24

That's terrible but mistakes happen.

Comments

BiGTiMeNeRD 29

Tuesday 23 June 2015 1:32

Looks like you're the deaf one.

jforren 14

Tuesday 23 June 2015 2:26

Now we know who the real deaf one is

Notyomomma 0

Tuesday 23 June 2015 4:35

The two sound similar. Give op a break. Over a phone it's easy to not hear letters that aren't pronounced well

mzshannababy 16

Tuesday 23 June 2015 5:55

sorry, it must've been awkward

cekay59 9

Tuesday 23 June 2015 9:16

I work in insurance claims in a call centre too. I can totally understand how this could happen. Sometimes its insanely hard to hear people. You did the right thing asking if they were ok, it just sucks you misheard him.

tomvertigo 17

Tuesday 23 June 2015 12:01

That must have been awful for you, OP. Just remember that it wasnt intentional and that you were just doing your job.

FRED369 13

Tuesday 23 June 2015 19:52

But.. If OP thought the client's father was deaf, how could the client ask/call his father?

whywhenwherewhat 11

Thursday 25 June 2015 0:51

If the client knew sign language or something, then he could ask his dad.

katluvr 22

Sunday 25 October 2015 17:14

#77,there are various machines and methods of communicating with dead people. When I worked in a call center I took a couple of TTY calls, which allows a dead person to make and receive phone calls. OP made an honest mistake and technically did nothing wrong. Still, very sad.