By ShroomSalad - 17/08/2015 22:11 - United States - Miami
ShroomSalad tells us more.
Thank you guys all for the nice comments! And yes I did finally get through to them, they decided to answer just as my son closed his eyes! FML!
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You should put that on the company review
Twitter.
I'm currently on hold to Student Finance England, decided to check FML to pass the time and this is the first one I see. I see we operate at different levels of productivity OP!
least you took a higher path with it, unlike most others. that said, what you really deserve is to reward yourself with a nice cold one.
Thank you guys all for the nice comments! And yes I did finally get through to them, they decided to answer just as my son closed his eyes! FML!
That's good, at least you could go undisturbed!
great to hear that. I'm wondering tho, why any person thinks, that you deserve this :d I hope you got your matter resolved as well :)
Was it Comcast lol
41's picture makes this so much better. Looks like she was on hold with Microsoft.
Comcast would do that
I feel you OP. We have a game at work to see who can stay on hold with I.T. the longest either before they pick up or we hang up in annoyance. My personal record is 3 hours before they picked up. The music is like something from a 1990's computer pinball game called 'Enigma' and plays on a 30 second loop.
I worked at an IT firm. If we didn't answer in three times, the call would be redirected to another part of our company. By that time, someone would have answered. Seem to have a bad IT departement there ;)
You must be a satisfied Comcast customer! They appreciate your business.
Comcast sucks
Well that's Comcast... and just last week my dad called Comcast everyday for five days trying to put out service back on after we already set a date for payment...
Haha sorry (I work for Comcasts payment center on the phones.) the call volume is usually so high and takes so long because of people being in different regions of the country and the amount of calls that come in so quickly that the couple hundred people aren't enough to cover a region. There's not even a couple hundred in my region on one side of the building cuz the other half takes care of time warner.
so...they under staff. That's the reason for long wait times in call centres. Only other option is poor forecasting but good staffing levels would fix most of that.
Keywords
How many times did you hear, "Your call is important to us"
I always wonder if it's really that busy or the employee just take a break and secretly wishes you hang up...