I wonder if she got it resized at the place it was bought. Watch bands with links can be easily resized by removing pins and links and doesn't void anything. We used to do resizing from our in-house resizing office and that didn't void it either. But doing it from a third-party, yeah, that would. Could easily claim any issues were the result of the third-party, you know, lying. Should have either read the warranty literature first or asked the place where you bought it from, OP. Or if you did both, that place is skeezy.

Fossil brand watches don't cover any unauthorized work. This means that if anyone other than a Fossil employee resizes the watch, changes a battery, or does any work on it at all your warranty is null and void from that point on. I work in a department store that carries these, and it's a pain trying to explain to customers that I'm not allowed to service them.

As far as I am aware - I work for a watch retailer - a warranty on a watch only covers internal mechanisms and not accidental damage. That requires insurance.

I don't think they got the joke, they just thought #2 was being a jerk :P

Dropping it on the floor is what voided your warranty. Watchmakers don't cover impact damage for the same reason carmakers don't cover collision damage. The salesman didn't know what he was saying; sizing a watch means it can't be returned, but it has nothing to do with your warranty. A shattered crystal means you need a movement overhaul (or replacement), too

If it was that expensive it should have a sapphire crystal that won't break so easily.

And that is where insurance comes in handy, they don't care about adjustments. Also here no warranty covers damage from falling or anything like that, warranty is for manufactor errors, insurance is for user errors.

need a better quality watch, I treat my citizen watches like garbage...one actually slid down 3 flights of concrete stairs, not once did the glass break.

Damn 2016 is a bitch.

You really should have watched what you were doing Op. It honestly was just bad timing on getting it resized.