Work, Customers and Shopping: Dumbass

Dumbass

By Ihatepol - 16/10/2021 08:03

Today, a lady asked for a refund for a taco kit because inside the box was just tortillas, seasoning and sauce. When I pointed out the text in small letters that she had to provide her own ingredients, she told my manager I disrespected her by making her feel stupid. I was written up. FML

I agree, your life sucks 1 271

You deserved it 75

Cyber Monday: Clicks and Quiproquos
When technology meets shopping, expect stories as surprising as an unexpected click! More…

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Same thing different taste

By Anonymous - 03/07/2018 15:00

Today, I was verbally harassed by a customer because I wouldn’t give her special treatment after her meal was incorrect. I offered her a refund and a coupon for a free meal, which she refused before calling me a stupid kid who wouldn’t do anything to help her. FML

I agree, your life sucks 3 599

You deserved it 233

By Anonymous - 31/03/2018 15:00

Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML

I agree, your life sucks 5 016

You deserved it 245

Weird questions

By Lola Smith - 03/11/2020 11:02

Today, a customer asked me if we serve spaghetti. She then asked for a manager because I was giving her a weird look, laughing softly when telling her yes, and apparently making her feel stupid. My manager wrote me up. I work at the Old Spaghetti Factory. FML

I agree, your life sucks 1 226

You deserved it 211

Karen strikes again

By Ihateithere - 13/07/2021 16:01

Today, I was reduced to tears and called a "useless fat bitch" by a customer I was serving. She didn’t realize that the steak fajitas she’d ordered had steak in them. She said she was a vegetarian. She failed to mention it, but apparently it was "my fault" because I “should have known." FML

I agree, your life sucks 1 603

You deserved it 120

Simmer down, Karen

By mando - 06/10/2011 15:14 - Australia

Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML

I agree, your life sucks 30 019

You deserved it 7 010

Worst customers, part 37764

By FthisJob - 03/10/2022 21:00

Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML

I agree, your life sucks 1 154

You deserved it 99

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

By Anonymous - 10/02/2017 09:00 - United States - Waunakee

Today, at work a lady asked for a burrito, large coke, and hot sauce. While repeating back the order, the words got stuck and I accidentally said large cock. I got written up for being inappropriate. FML

I agree, your life sucks 6 800

You deserved it 983

By Anonymous - 25/04/2013 19:37 - United States - Norcross

Today, I had a formal complaint filed against me for being outrageously rude to a customer. All I did was tell a customer that she couldn't use food stamps at the movie theater. FML

I agree, your life sucks 49 630

You deserved it 2 912

By Anonymous - 07/03/2012 06:46 - United States

Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML

I agree, your life sucks 29 909

You deserved it 2 476

RichardPencil 30

Saturday 16 October 2021 8:32

All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.

Brightside86 30

Saturday 16 October 2021 12:04

This is something that is kind of tricky about conflict resolution. Generally you want to try and let the other person off the hook and establish that you are on the same team working towards a resolution. This sort of thing will happen throughout your life and putting someone in a defensive position is counter productive.

Comments

RichardPencil 30

Saturday 16 October 2021 8:32

All you had to do was to calmly explain to the manager and the lady that you didn't make her feel stupid, she IS stupid. That would have fixed everything, I'd bet.

princess_stabitty 20

Saturday 16 October 2021 11:12

You know what, OP? You kinda deserved that for being so naive to think a manager would actually be on your side.

Brightside86 30

Saturday 16 October 2021 12:04

Wadlaen 23

Saturday 16 October 2021 23:06

Well, from the facts provided I get the impression that she actually was pretty stupid... And, that you did what would be expected from you in the situation.