By Anonymous - 17/04/2014 23:24 - United States - Bakersfield

Today, after ten years, our sewing machine broke. My mom tried to return it back to the store she bought it from. FML
I agree, your life sucks 42 739
You deserved it 4 128
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Top comments

reesingah 12

Let's hope she doesn't try sewing them after they don't take it back.

143 6
Federgirl 19

that's just crazy trying to return something you've owned for ten years!

102 13

Comments

8born8 18

*Warranty. Not quite, But, at least you didn't put "lyfe".

5 3
kbecks87 16

I feel bad for whoever is working at that store today.

1 5
91hayek 31

I'm impressed that you maintained the machine for ten years! Well at least with durable things like sewing machines you probably have a very long warranty. I wish that was the same for IT products; instead of rewarding you for having a laptop or other hardware for a long time , you are punished for not upgrading sooner to their newest models. We live in such a throwaway society these days.

4 1
anwrootbeer420 7

I hate customers like this! If there is a warranty it will be through the company that makes the machine not the store so all she is doing is trying to take advantage of some stores policy that the customer is ALWAYS right. I worked at Sears for a year and dealt with this WAY too much. Ops mom is cheap.

1 10
CowTippingDwarfs 21

For one, I do agree that people abuse the system but I'll be honest if I need to take stuff back I automatically assume to go back to the place I got it. Not the manufacturer. Then to call the mom cheap? Come on, get a grip.

5 0
8born8 18

48. While there are people out there who are dodgy and try to pull a shifty, most only return to a place where they purchased a product to get the ball rolling and see where they stand and what action can be taken to get their problem sorted. I worked in the lighting and electrical supply industry (trade and retail based), for 6years. Depending on the product and supplier, warranties varied from none at all (a light bulb for example,) to fans and light fittings (12mths to 5yrs) to electricians tools (6mths-10yrs). Sometimes, products that were stocked 15yrs ago, never at all and even from overseas, were brought in by people just wanting their questions answered. REFUND or CHANGE OF MIND policy is different to a warranty/faulty claims/returns policy & I'm sure sears had/have their own to follow accordingly. That's where salespeople who are genuinely helpful and who give excellent customer service, come into play. Saying that OP's mum is cheap for wanting to return a broken item, that I'm sure she paid good money for, is judgemental, presumptuous and rude on your part.

3 1
Attacksloth 33

I've dealt with customers like this. We've had people bringing in smoke detectors that are fifteen years old and not even our brand, demanding a refund, and I refuse it. Then they demand I call a manager over, start calling me an incompetent asshole and the manager says "just return it with this UPC", and I give the customer a store credit for forty dollars. Correct me if I'm wrong but typically things that have "lifetime warranties" process the warranty through the manufacturer, not the store. For instance, we specifically state that we will replace all DeWalt and Milwaukee power tools and all Husky manual tools for life. However with something like a dishwasher, a stove, a barbeque, a light fixture, unless the register specifically prompts us to ask a customer if they want an in-store extended warranty, then the period that you can return something at the store is anywhere from 90 days to 365 days - depending on what the individual product return policy is, and depending on whether or not the customer has a receipt. All other "warranties" are processed through the product's company and their repair centres. I don't work in a store that sells sewing machines, but I have worked retail in other sectors including home improvement, toy stores, and Walmart and I can safely say that in my limited experience, stores like this have similar policies, and sometimes the policies are even stricter than this. I try to impress upon angry customers that I don't deny returns just to be a dick - I do it because it's against our policy.

7 0
jennac777 10

That is HILARIOUS my mom would so do the same thing.

3 1
zombiekitten87 12

That happens more often than you might think it does. It's usually accompanied by "so what? You don't stand behind the products you sell?" Hope she didn't cause a big scene over it...

0 0