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I'm so sorry OP :/ My sister went through the same situation. Took her almost half a year to get things completed -.-'
Hahahha!
Same happened to me in Berlin. They lost my paperwork twice before an HR rep from my company called and demanded my visa after waiting for over 2 months (I didn't speak German at the time so I couldn't do it myself). They never admitted they lost my paperwork though, they blame me for not submitting them, even if they lost a copy of my passport which is mandatory to be able to submit the papers in the first place. German bureaucracy is the worse!
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They must have really hated you.
Government services always seem to work this way. Personally at the 9 week mark for my medical license .... Sorry op.