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Comments
I didn't realize he worked at a funeral home. ._.
Don't pay attention to them. They have no idea what you are going through.
honestly, although one should attend to their customers as best as they can, customers should stop being so needy.
Keywords
Speak up. I would have told them, "I'm terribly sorry that I had to take time off for my FATHER'S FUNERAL. I hope you will be able to COPE somehow!."
Forget them, you do what you need to do