Hi all, OP here! I hope you're all having a fantastic festive season with your family and friends :)! I've read some interesting comments and just wanted to address a few things.... Firstly, I'm in my twenties and I'm midway through my law degree, so I'm quite aware of my rights (in australia for those of you who were unaware). More importantly, I did deal with this properly. At the store we went to, there were several rooms and each had a different Santa to make the process a little quicker. This is good because it meant that no other child saw what happened. When it did happen, I was pretty horrified but I kept my cool because I didn't want to alarm my young sister who was very excited to be there. After we left the room, I went up to the service counter and explained everything. The lady profusely apologized and I'm pretty sure this "Santa" was removed straight away. Although it was a massive FML moment and I definitely felt violated, as long as this doesn't happen to anyone else, I'm happy to erase this from my memory and move on! I've been assured that this man has lost his working with children check and hopefully won't be bothering anyone again! Warm wishes from Aus, Michelle