Work: Today, while at work, I had to spend an hour and a half on the...

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 997

You deserved it 3 710

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Same thing different taste

By suspended - 09/08/2014 00:16 - Australia

Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML

I agree, your life sucks 26 628

You deserved it 41 248

By spiderchick23 - 10/02/2011 00:41 - United States

Today, I was on the phone with an elderly customer at work. I had to spend 10 minutes listening to him describe how the underwear he bought was too tight and caused his bladder to leak. FML

I agree, your life sucks 28 504

You deserved it 2 855

By ring-a-ding-ding - 06/12/2014 05:18 - United States - Sparks

Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML

I agree, your life sucks 37 193

You deserved it 3 588

By tgpgs - 19/01/2011 14:55

Today, at work, I spent half an hour on the phone with a customer. At the end of the conversation, as he was putting down the phone, I heard him say 'God, he was a miserable git'. I'm a 28 year old woman. FML

I agree, your life sucks 25 147

You deserved it 3 981

By jacks_smirking_revenge - 06/03/2009 22:31 - United States

Today, while out to lunch, my sister called me and asked me to pick her up from the mall. I told her she'd have to wait. She got pissed off and started cursing at me, so I hung up on her. She called me back 37 times until I answered and yelled "WILL YOU LEAVE ME THE FUCK ALONE?" It was my boss. FML

I agree, your life sucks 23 681

You deserved it 52 386

The voice

By Anonymous - 11/09/2023 18:00 - Australia - Brisbane

Today, I had to listen to some old phone call recordings at work, in which a certain worker had the most annoying high-pitched voice. To my horror, I discovered that they were my call recordings, so the annoying voice was my own. My colleagues all concurred they cannot stand the sound of me talking. FML

I agree, your life sucks 701

You deserved it 161

By Tiak - 30/03/2009 18:08 - United States

Today, my mom has been calling me every ten minutes, asking me questions about her new computer. She called me at work, and I rudely answered her question. She called back, talked to my boss, saying she was a customer that called in, and I was rude to her. FML

I agree, your life sucks 86 220

You deserved it 16 748

By unfriendlyskies - 02/04/2012 23:40 - United States - Central Falls

Today, I called an airline's customer service line. Apparently the way that they deal with uncommon problems is by having someone put you on hold for twenty minutes, answer and yell something unintelligible at you, put you back on hold, and repeat. This went on for over an hour. FML

I agree, your life sucks 22 296

You deserved it 2 115

Hold the line

By Anonymous - 06/07/2020 08:02

Today, I discovered that my work's new phone system automatically takes people off hold the very second you pick up the phone. I discovered this after picking up the phone and complaining to my workmates about the annoying customer I had on the line for a full minute, all while he listened. FML

I agree, your life sucks 534

You deserved it 2 611

By people suck - 28/03/2015 04:16 - United States - Oakland

Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML

I agree, your life sucks 32 382

You deserved it 2 518

17031990 20

Sunday 30 November 2014 0:12

She's obviously lonely. What's an hour and a half when you've probably made that woman's day!

FBellesLife 15

Sunday 30 November 2014 0:11

Cheer up OP, lucky it wasn't an angry customer who was drilling you for every wrong the company has ever done to her.

Comments

Scarylizard1798 23

Sunday 30 November 2014 2:34

U did something good and made a little old woman's day, feel good!

AHotCupOfCoffee 28

Sunday 30 November 2014 3:57

To what (phone-specific) job does the hang up rule apply? Surely the employer would have some exceptions......but hey if she eagerly wanted to discuss her day it would have meant a lot for her for SOMEONE to listen. You've done a good deed :)

laaryssa 21

Sunday 30 November 2014 4:19

If you don't work on commission I don't see the problem

worldclassrager 39

Sunday 30 November 2014 5:08

Where do you work?

ladytigerhunts 20

Sunday 30 November 2014 5:18

Clearly she's lonely and she needs to talk to someone.

_Lenah_ 20

Sunday 30 November 2014 5:34

Oh man, that sucks. The reason it's probably such a big deal to OP is that his call time is recorded, and each day the call time is added up and averaged out, and a high call time can affect his other stats like sales/referrals (if that applies to him). So even one long call can mess with his other stats if he has to make a certain number of sale or referrals in accordance with his call time. And if his stats are too low, it can incur penalties. So FYL, OP, I understand your pain.