Thanks
By elipses - 22/08/2009 04:43 - Canada
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By Anonymous - 13/05/2014 19:23 - Canada - Charlottetown
You get a $150 bonus??? Where do you work? I got 100% and all I got was my picture on the wall of the break room
To be fair, this wasn't the mystery shopper's fault. If they have a list of things to look for and one of them is the waiter/waitress said "thank you", then indicating that they didn't isn't them being cruel, it's just them doing they're job. Of course, it shouldn't matter, but I doubt they specifically complained that the waiter/waitress didn't say "thank you" or had any idea that not indicating the server had said "thank you" was going to make them lose out on a bonus. They were just recording information.
ugh I deal with asshat mystery shoppers like these a lot.
wtf
I once worked for a company with a very strict script too. Our greeting HAD to be "...how may I ASSIST you?". If we said "How may I help you?" we were counted off 10 Points. An 80 got you sent to training again and placed on probation. My next job was the opposite in script and I was always losing points because I was accustomed to saying "assist". I understand completely. ...FYL, for sure.
Keywords
Ah mystery shopper, the bane of any retail workers life. My employer is just as stupid. Things like 'bye bye'=wrong but 'bye'=good. Stupid company.
aaagh, mystery shoppers. Hate them.