By Anonymous - 24/09/2009 02:01 - United States
dragonlady1406 tells us more.
For the record I work Night Audit, it was 5:50am. The poor man requested a 6:45am wake up call so he could attend his conference. There was no one else available to help the guest. During training two months ago I'd been told 'Customer Service' was 'everything'. Strangely I thought I was doing the right thing. Especially considering one of my official duties is to leave the desk to deliver folio's (bill's) to be placed under the doors of departing guests. As for the 'grammar police' I said 'a injured guest' rather than 'an injured guest' to indicate an individual person, rather than imply I had multiple injured people staying at the hotel were I work.
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People still live in Michigan? Well, last one out, turn off the lights.
Lol. You're really funny. You should comment more! MOAR!!!1! Soon, the one guy left in MI will be a fat boss.
I know that Michigan has a decent couple college football teams... so judging from the people we know, the population of Michigan is 50. close enough.
Comment moderated for rule-breaking.
Show it anywayAN injured person ... it's not hard.
Yes. To clear it up for those of you that don't know the rule (like the poster): "a" and "an" are used depending on the first letter of the next word. It has nothing to do with singular (one) and plural (many) tense. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.
He DID say an
Ouuuuchhhh. Seriously. Life is full of surprises.
Things like this support all reasons not to give a crap about anyone else. You do something so simple and kind, and you pay for it. I can just see what would happen if someone fell in front of the desk, "I'm sorry ma'am I can't leave my desk, but I can call 911. They will be with you in a few moments".
so who got written up?
This kind of nonsense is what turns good employees into jobsworths.
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.
Keywords
Sorry, but "an injured guest" is correct grammar and is singular referring to one person. Helping "injured guests" would be referring to multiples. The rule is to use "an" if the next word has a vowel at the beginning such as "injured." It has nothing to do with singular and plural tenses. Therefore, it would be "an injured guest", "an ice cream cone", "an original idea", etc. whereas "a" would be used for words that start with a consonant like "a party", "a tree", etc.
In these cases, I would have told management that it would have looked horrible as the face of the hotel, not to help it's attendants. In my years of costumer service, people always come first is what I've been taught. You did a good thing, no matter what anyone says.