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Comments
Why did it take 15 minutes to do a simple price check? Your store needs to improve its process for such a routine task.
Also open up another lane. 20 people waiting for one register is ridiculous.
Tell him he needs to step to the side so you can ring up other customers while he waits and he'll be next once the price is confirmed.
at this point I would put in the 10p out of my own pocket and sent him on his way. always hate getting the manager involved and wasting valuable time of customers when you could easily solve the problem yourself.
Why should OP have to give their own money to stop his temper tantrum? That's ridiculous.
Plus, a lot of people don't carry change in their pocket, or have their wallet on them while working.
Ok but put it this way, if you could speed things up and keep the line moving, wouldn't it be better to solve the problem like that? It's only 10p and no matter where you go, there will always be petty people. You can either go against them and inconvenience the other people behind them just trying to get their shopping done or get them out of the way without creating a scene and keeping things moving along. If you can fix the problem yourself, why not?
because you work hard for your money, no matter how much it is, and do not have to give any away because a certain person is Cheap af.
I would have given him the 10 cents damn.
Not saying that that isn't ridiculous of the customer to do? But couldn't you have just adjusted the price 10p?
You can't just change prices at most places. At least not without manager approval.
Lets see how long you keep a job when you change the price of something because you don't want to argue with the customer.
For that much of a price difference, why didn't you just change it and save the hassle of a price check?
I'm sorry op but, it will happen. Customers will do that.
Am I way out of line in thinking that the bigger problem is that your store is not reading prices correctly?
Yes
Nope. Around here, if there's four people in a line at a grocery or hardware, they open up a second till. If there were 20 people in front of me and they didn't open up another line, I would set down my items and walk away. Hopefully their competitor values my time and business more.
How do you know it was the store that read it wrong and not the customer?
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Is it just me or does £1.89 seem incredibly cheap for a garden hose?
I take it you've never worked retail.