Maybe if he said what up my nigga, I had a dream you would buy our products on the phone then maybe that is kinda sounding "too black" for the liking of some

Oh you did not just say that! but I mean you did. and I'm questioning your intengrity, intelligence, and lack of joke skills.

If you infer racism from that, you are trying much too hard. Also, what is intengrity?

@23 - joke skill...now what was that word for humor again?

It's ok, she's empowered and higher thinking according to her bio.

A lot of people hear a "black" accent and assume the person will be rude to them or has an attitude. I don't know why. If my mom calls a call center and hears a "black sounding" voice she will hang up and call back until she gets someone else. And she is black herself. Pretty sad man.

It means not a proper sounding voice for a call center. Whether it's a boothill nasal twang, an obnoxious brassy Boston tone, an equally loud inner-city sound, or a strong foreign accent...it's not acceptable. No more than wearing flipflops and a tank top!

Everything you just described does not equal black. Races don't have a particular way of speaking. It all depends on where you're from or how you're raised. I've heard white people speak the way you've just described.

And if they have a call center job and sound like that they may well lose it!

exactly,#43, I get so tired of this nonsense. if i had a dollar for every time someone told me i dont sound black, I'd be rich. people born in different countries dont sound like they're from Georgia, or the South Bronx, or Mississippi.

He can't change the way he talks.

I do think that, if you listen carefully, you can make a qualified guess at the skin color. In tendency, black people have a deeper, fuller voice. Of course there are always exceptions in both directions, so there is no way to be sure. Now, before someone jumps to the conclusion I must be racist to dare to speak of differences and distinctions: People don't need to be all the same to be equal. If everybody looked exactly alike, that would just be creepy. Variety is a good thing! What I don't understand though is why a different voice should be a problem for a call center, or customers. When I interact with people, the least thing I care about is what color their skin is. I care about if they are competent to solve my problem and polite.

105 - Someone who knows what they're talking about.