Work: Today, the phone lines at work have been cutting out in the middle...

By thankyouforcalling - 01/06/2015 22:46 - United States - Bremerton

Today, the phone lines at work have been cutting out in the middle of calls. I'm a receptionist at an animal hospital. I now have less than two minutes to figure out what's wrong with a client's pet and how best to schedule them before I become "That rude bitch who hung up on me." FML

I agree, your life sucks 28 325

You deserved it 2 114

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Same thing different taste

Crisis

By Anonymous - 07/07/2023 18:02 - Canada - St. Catharines

Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML

I agree, your life sucks 842

You deserved it 140

By ring-a-ding-ding - 06/12/2014 05:18 - United States - Sparks

Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML

I agree, your life sucks 37 192

You deserved it 3 588

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 996

You deserved it 3 710

Whiner!

By mrjude - This FML is from back in 2019 but it's good stuff

Today, my boss yelled at me, telling me that I can't answer the phone anymore. Not because I do a bad job, but because a co-worker whined about it being her job. People call her and complain about how rude she is and then ask to talk to me. FML

I agree, your life sucks 2 175

You deserved it 207

Aced it

By Kanata - 31/08/2019 02:05

Today, my phone cut out during a call for a job interview. I tried calling them back, but there was no answer. Later, I got an email from the interviewer, saying I was no longer being considered for the position due to my being "rude and unprofessional." FML

I agree, your life sucks 1 876

You deserved it 160

By suspended - 09/08/2014 00:16 - Australia

Today, while I was working customer support, a lady hung up on me mid-sentence, and I trailed off, saying, "…aaannnddd you hung up on me like a bitch." Turned out she was still on the line and had just accidentally hit mute. FML

I agree, your life sucks 26 628

You deserved it 41 248

By SpeakerPhone - 14/11/2009 17:31 - France

Today, in a big meeting, my secretary calls me saying that I have an important call waiting. I put the call through. It was my beautician, confirming my appointment to get rid of an ingrown hair. I hurriedly confirm and hang up to see everyone in the room giggling. The speaker phone was on. FML

I agree, your life sucks 26 778

You deserved it 7 334

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 837

You deserved it 170

By devakii - 16/10/2009 17:27 - United States

Today, the power went out at work. As everyone left the building to go home, the owner came in to inform me that, since the phones were on a battery back up, I would be staying to man them. The phones rang 2 times in the 4 hours I sat in the dark by myself. Both times were telemarketers. FML

I agree, your life sucks 35 252

You deserved it 2 303

Make it stop

By Dr No - 08/07/2022 01:00 - United States - Monterey Park

Today, I work at a medical practice with over 30,000 Patients. Due to staff sickness and vacations, we only have 50 appointments available. I work on the phones, taking appointments. FML

I agree, your life sucks 921

You deserved it 108

Sunflower1919 19

Tuesday 2 June 2015 12:47

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

Jak0p 25

Tuesday 2 June 2015 12:49

I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.

Comments

Sunflower1919 19

Tuesday 2 June 2015 12:47

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

ScarredVox92 16

Tuesday 2 June 2015 17:43

My thoughts exactly.

sturschaedel 27

Wednesday 3 June 2015 8:32

Better yet: after the explanation, immediately ask for their phone number and call them back after you got disconnected.

Thoricsteam20 24

Tuesday 2 June 2015 12:48

Hope for the best for you.

NEkoiNU 18

Wednesday 3 June 2015 9:43

Thanks for the input.

Jak0p 25

Tuesday 2 June 2015 12:49

I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.

sexymomo1234 20

Tuesday 2 June 2015 12:51

Today I called a animal hospital because my cat was sick and 2 min into the call the bitch hung up on me! FML

Jak0p 25

Tuesday 2 June 2015 13:32

that's what is in the FML. so not very creative of you.

UnidentifiedFun 37

Tuesday 2 June 2015 20:22

Good try, you two.

Miss_Whipped 43

Tuesday 2 June 2015 12:53

I know exactly where you're coming from, OP. I take calls for the technical support call center for Apple and it can be difficult positioning to customers if we ever experience issues that may affect the call flow. One thing to keep in mind is that you will have customers who will be understanding of the issues, and then others who look for any reason to be upset. As long as you're focused on helping your customer and let them know what's going on, you should be golden.