By christinamarie17 - 04/12/2014 06:57 - United States - Worcester
christinamarie17 tells us more.
Hey guys! Just thought I'd explain since I couldn't fit the whole story into the FML. The woman had come into the restaurant about three months ago with two other ladies. I hadn't been up front at first and she was initially talking to another hostess. The first host tried to sit her at a table, at which point the woman said she wanted a booth. I joined the conversation at this point and stated we had a booth in Ryan's section. The woman exclaimed "Oh! Ryan!" She seemed excited so I said, "Yes, do you like Ryan? I can give you one of his tables." The woman said "Oh no, I have no idea who Ryan is. I've never been here before." I said "Oh, okay then. I'll sit you with Robert. Wait no, Robert just got a table. Let's go to Rachel." I took her to the table, asked if it was alright and she said it was fine. Thinking everything was okay I left. Halfway through her meal I see my manager at the table apologizing profusely. Once he left he asked me what the hell I did to the woman. Apparently she told her server that I tried to seat her at a table, refused to let her sit with Ryan and Robert, and forced her to sit here. She called me a twit, told her server she felt bad because Ryan and Robert were missing out on the huge tip she was going to give them, and that I don't know how to do my job. Since that day she has written to corporate saying that I am condescending, speak to my co-workers inappropriately, and need to be retrained. Yesterday was the first time she actually got in my face about it, and I was so stunned all I could say was "I'm sorry." I'm not trying to make myself out to be the model employee but this lady seems to have a personal vendetta against me. My managers have been understanding about it and I'm just hoping that with time she'll stop harassing me!
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Maybe she got mad you didn't talk to her? Where I work as a hostess I go around and check on the tables making sure everyone is ok (small place), or maybe she got you confused with another hostess don't worry OP she probably won't call "till you get fired" she was just mad some customers over exaggerate :) stay positive!
I wondered the same thing. Maybe the not talking to her was the issue. Either way the customer is wrong.
#47: Or, at the very least, obnoxious.
You must be easy to pick on. Figures you might be easy to relieve frustration out on.
it's assholes like this that make the service industry one of the most irritating to work in.
You don't know the all-consuming urge to burn people until you work in food service. The soul-crushing hatred that consumes you as day after day you watch an endless stream of terrible humans make unreasonable demands of you, or complain about prices over which you have no control.
This reminds me of a joke. -Johnson, you're fired. -But why? I haven't done anything! -Exactly.
old hag.
Should have put some roaches in her food to teach that bitch a lesson.
Or you know, be mature and just tell your manager.
Nah
I'm a hostess too and the same thing happened to me. This woman I had never seen before randomly came up to me, got in my face, told me I give the worst service ever and that I should be fired, then she stormed out
Same person probably
What a miserable bitch.
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Just talk to your supervisor and they will understand
The customer isn't always right. I'm sorry op