By christinamarie17 - 04/12/2014 06:57 - United States - Worcester
christinamarie17 tells us more.
Hey guys! Just thought I'd explain since I couldn't fit the whole story into the FML. The woman had come into the restaurant about three months ago with two other ladies. I hadn't been up front at first and she was initially talking to another hostess. The first host tried to sit her at a table, at which point the woman said she wanted a booth. I joined the conversation at this point and stated we had a booth in Ryan's section. The woman exclaimed "Oh! Ryan!" She seemed excited so I said, "Yes, do you like Ryan? I can give you one of his tables." The woman said "Oh no, I have no idea who Ryan is. I've never been here before." I said "Oh, okay then. I'll sit you with Robert. Wait no, Robert just got a table. Let's go to Rachel." I took her to the table, asked if it was alright and she said it was fine. Thinking everything was okay I left. Halfway through her meal I see my manager at the table apologizing profusely. Once he left he asked me what the hell I did to the woman. Apparently she told her server that I tried to seat her at a table, refused to let her sit with Ryan and Robert, and forced her to sit here. She called me a twit, told her server she felt bad because Ryan and Robert were missing out on the huge tip she was going to give them, and that I don't know how to do my job. Since that day she has written to corporate saying that I am condescending, speak to my co-workers inappropriately, and need to be retrained. Yesterday was the first time she actually got in my face about it, and I was so stunned all I could say was "I'm sorry." I'm not trying to make myself out to be the model employee but this lady seems to have a personal vendetta against me. My managers have been understanding about it and I'm just hoping that with time she'll stop harassing me!
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Streams up for yourself!
Sorry to hear about this op! I would recommend you go to the cops if this lady gets any worse or speak to your bosses about having her banned from the resturant if she continues. Idk if you can do that but if you can I recommend it.
When things like this happen it makes me hate working in customer aervice positions! Luckily at my job I rarely deal with things like this and most people are genuinely nice!
I've been in the service industry before and the customers are not always right. its good you talked to your manager.
This is a stretch, but do you have a twin who works there too?
I agree, your life sucks
Why are people clicking the 'YDI' button for? OP didn't do anything wrong and this lady just went batshit crazy at them! Sorry OP
Some previous commenters made it sound like doing nothing is what was the problem. But OP came in and gave more details.
Maybe the problem was that nothing was said in the 10 minutes while she was waiting to be seated. In that case, YDI.
Check the OP's reply at #38 :)
Learn how to read the comments before posting something so ignorant. Even if it hadn't been fully explained in comment #38, a lot of things can happen in ten minutes at a restaurant. So fyi, you can't say know what happens to everyone within the first 10 minutes they clock in. But from the explanation, it seems this disgruntled customer just has a grudge over something so ridiculous.
What a ****.
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Just talk to your supervisor and they will understand
The customer isn't always right. I'm sorry op