By christinamarie17 - 04/12/2014 06:57 - United States - Worcester
christinamarie17 tells us more.
Hey guys! Just thought I'd explain since I couldn't fit the whole story into the FML. The woman had come into the restaurant about three months ago with two other ladies. I hadn't been up front at first and she was initially talking to another hostess. The first host tried to sit her at a table, at which point the woman said she wanted a booth. I joined the conversation at this point and stated we had a booth in Ryan's section. The woman exclaimed "Oh! Ryan!" She seemed excited so I said, "Yes, do you like Ryan? I can give you one of his tables." The woman said "Oh no, I have no idea who Ryan is. I've never been here before." I said "Oh, okay then. I'll sit you with Robert. Wait no, Robert just got a table. Let's go to Rachel." I took her to the table, asked if it was alright and she said it was fine. Thinking everything was okay I left. Halfway through her meal I see my manager at the table apologizing profusely. Once he left he asked me what the hell I did to the woman. Apparently she told her server that I tried to seat her at a table, refused to let her sit with Ryan and Robert, and forced her to sit here. She called me a twit, told her server she felt bad because Ryan and Robert were missing out on the huge tip she was going to give them, and that I don't know how to do my job. Since that day she has written to corporate saying that I am condescending, speak to my co-workers inappropriately, and need to be retrained. Yesterday was the first time she actually got in my face about it, and I was so stunned all I could say was "I'm sorry." I'm not trying to make myself out to be the model employee but this lady seems to have a personal vendetta against me. My managers have been understanding about it and I'm just hoping that with time she'll stop harassing me!
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that bitch can suck it
Thank goodness you don't work for the type of place that would actually fire you over nothing. Some people are just crazy. My mother-in-law often insists on changing tables and restaurants at least once per meal, although to my knowledge she has never tried to get anyone fired. One memorable Mother's Day, she made eight people switch tables three times, for no other reason than she thought the other tables were nicer. The last once she chose was dirty. She is totally nuts in a lot of ways, but somehow managed to raise four children.
I was charge nurse in an ER. We LITERALLY did not have any available beds, let alone cardiac beds for a man whose wife, daughter and neighbor drive in. The first thing the wife said is"I want him stabilized then transferred to W---- Hospital!" Instead of telling her that if they called 911 he would ALREADY be at that hospital I said that I had to go move someone and I'd be right back. When he was alone he apologized for her behavior. I was nice to everyone. An hour later the Hospital Administrator showed up and said the wife and the neighbor complained about my attitude. He made me go apologize. I did just to shut everyone up. The next day my manager called me in about the complaint the HUSBAND supposedly made. I explained that I never even saw this neighbor let alone spoke with her. They watched the tapes and it backed me. Unfortunately, my manager didn't. Be glad that you got the support that you did and remember that there are assholes everywhere.
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Just talk to your supervisor and they will understand
The customer isn't always right. I'm sorry op