Unfortunately in today's world we just have to accept that it comes with the territory. Entitled people treat us like shit and we're expected to get over it and keep smiling.

I'm sorry, but no. It should not just come with the territory. This idea that people who work retail should just expect to be yelled at is ridiculous and asinine. Retail workers are still human, customers have no right to treat retail workers like doormats. There's no excuse for treating retail workers like shit for just doing their jobs.

While what you say is true, it will never change unless America hauls ass and change their entire way of life and morality. Until then, retail workers can only nod their heads and curse customers behind their backs.

it happens in the uk too. in my job we can tell people to leave if they are being threatening and nasty.

Retail workers should all learn actual curses to cast on asshole customers. Maybe the customers would be scared into being polite :p

and risk invoking the three fold rule? no way im risking that just to get back at a bad customer.

Haha, nope! I prove them wrong daily, in a nice way. :)

They have a good website out to prove the opposite of just that.

no ops way if thinking, which is also mine, is that we have no need to put up with crap from customers. if they cross the line they have to go.

Sometimes customers really cross the line though. My wife works at CVS and a while back a woman came in and pitched a fit because CVS did not carry Victoria's Secret bras, she didn't calm down until she was given a $40 gift card! Retail workers should have the right to tell customers to gtfo when they act so unreasonable. The employees aren't in control of what the store carries or the prices and some people need to learn that or suffer some kind of consequence when they can't grasp that.

Except for the fact that the customer is almost always wrong. 95% of the time the customer will be wrong. In this case you can't just lower the prices for the guest because they think it's too high. You'd go out of business. The customer was wrong in this case and if they can't afford to shop somewhere they should just shop somewhere else instead of yelling at the employees. They have no control over how the prices are set.

While working as a cashier, I had multiple people yell at me for prices being to high. I mean, how stupid do you have to be to think a random cashier decides the prices of everything in the store. C'mon now.

That policy is completely outdated. You may have satisfied one customer, but that one customer drove away all your other customers.