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New management

By anonix - 21/12/2014 19:08 - Canada

Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss's new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off." She stared at me, speechless, like I was a complete moron. FML
I agree, your life sucks 39 166
You deserved it 4 409

Same thing different taste

Top comments

"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the **** do YOU think?"

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML

Comments

That is such a stupid policy! it might of been understandable if it wasnt smashed beyond repair.

God bless policy... I'm a 911 dispatcher and I had to ask if a 6 month old child "traveled to West Africa in the past 21 days" and has he "been in contact with any party with Ebola" before sending an ambulance...

It is a part of the customer service job!

You would be surprised by the number of smashed laptops I have fixed by restarting them

You're not The complete moron there, your boss is.

Press Ctrl+Alt... Wait, where's your Delete key?

You should have asked her "If she called the company call center on how to fix this problem" Then just stare at her until she leaves

say I am sorry but the policy is that I have to ask these questions, even if they arent exatly relevant.

kimeatszombies 22

Doesn't common sense defeat store policy at moments like that..?