Customers and Work: New management

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New management

By anonix - 21/12/2014 19:08 - Canada

Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss's new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off." She stared at me, speechless, like I was a complete moron. FML

I agree, your life sucks 39 166

You deserved it 4 409

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Same thing different taste

By lemongrab - 18/05/2014 14:14 - Canada

Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML

I agree, your life sucks 55 065

You deserved it 4 263

By in_hardik - 11/06/2012 01:14 - United States

Today, at my workplace, I saw a system crashing. I mean literally, my manager was throwing my colleague's laptop at him while shouting around the office. This is only my second day. FML

I agree, your life sucks 25 082

You deserved it 1 880

Retail work sucks

By Anonymous - 11/07/2024 15:00 - United Kingdom

Today, a very rude older woman came in wanting to buy her first laptop. After a full hour showing her laptops and all the stuff you can do with them, she decided she didn’t want one. As a bonus, she told my manager, “He’s not very good at his job, is he?” Walk toward the light, you grave-dodging old bag. FML

I agree, your life sucks 506

You deserved it 121

By Anonymous - 07/01/2016 15:52 - United States - Odem

Today, my 70-year-old coworker managed to do something to our shared computer for it to not boot up. This is our 4th computer since we've been working together, and he refuses to believe that he's the problem. FML

I agree, your life sucks 20 915

You deserved it 1 466

By Anonymous - 13/11/2015 18:07 - United States - Dearborn

Today, I got my laptop back after lending it to my friend. It wouldn't boot, and after investigating I found out it'd been stripped of its hard drive and all its memory. When I confronted my "friend", he accused me of lying and trying to ruin his reputation. FML

I agree, your life sucks 27 474

You deserved it 2 592

X marks the spot

By Anonymous - 01/07/2013 21:14 - United States - Chicago

Today, I had to explain to a coworker that "the little red X" next to the email title she's been pushing out of curiosity is actually the delete button. Then, I had to restore the dozen emails she'd deleted even after I told her to stop. She's a manager. I stock shelves for a living. FML

I agree, your life sucks 44 748

You deserved it 2 542

Unionize!

By worksux - 05/01/2011 20:25 - United States

Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML

I agree, your life sucks 41 147

You deserved it 4 151

By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML

I agree, your life sucks 41 639

You deserved it 3 548

By burnnotice - 19/09/2009 14:10 - United States

Today, I was trying to turn on my computer and couldn't. I spent twenty minutes trying to figure out what was wrong when I finally called my husband for help and made him leave work. He came in, looked at the wall, and plugged it back in. The look on his face said it all. FML

I agree, your life sucks 8 230

You deserved it 57 351

By Anonymous - 11/07/2014 22:54 - United States - Stockton

Today, I had to explain to my boss that using a wired connection instead of wifi won't stop his computer from getting viruses. He looked at me, open-mouthed and wide-eyed, like he was a 13-year-old boy and I was a pair of tits. Then he called me clueless and told me to get back to work. FML

I agree, your life sucks 43 178

You deserved it 3 939

Kazze 31

Sunday 21 December 2014 23:55

"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the **** do YOU think?"

Futacy 29

Monday 22 December 2014 0:06

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML

Comments

Ki11erC 18

Tuesday 23 December 2014 11:19

I left it out in the rain so it could get into the cloud, so I'm all backed up now right?

momotomato 2

Tuesday 23 December 2014 16:28

I would've said since its store policy I have to read all of these questions. so then the store seems like a moron not you

wrathmcgrath 5

Thursday 25 December 2014 1:42

I've been on both sides. My cousin's PlayStation 2 displayed a "Disc read error." The technician's first question was to ask if he had plugged it in. On the other hand, I also used to do tech support for HP. Enough said.

dubleduke 11

Monday 9 March 2015 18:08

Try making a joke out of it if it's that bad.

ByeTech 10

Thursday 2 April 2015 16:23

As somebody who has worked in costumer service, I made it a point to ask that question if the costumer annoyed me :D

fantasyworld 37

Saturday 7 January 2017 5:17

<p>I would've said that the questions were required. </p>

Luke16eirb7deneuwn1 20

Monday 24 July 2017 14:06

Tell her "I know these questions are stupid, but thanks to my boss I have to ask them."

ThisIsGonnaFloorYa 7

Wednesday 11 October 2017 15:36

That's when you let her know it's store procedure, even if it's obvious... n if she's please just humor you so you don't get in trouble.

isquaredkeepingitreal 24

Wednesday 1 November 2017 0:29

Next time start by saying, "I have to ask you the following questions, some may not apply to your situation". Most people are pretty understanding that the "policy" doesn't always match up.