First of all, I think OP works at a bar. That pretty much mutes all of your arguments. I am agreeing, though, that he was of course drunk. ""see" to pick out the alcohol he wanted" i work at a bar and people walk up and just tell me what they want to drink. They don't see the drinks (especially if I'm pouring a beer or getting a softdrink, lemon lime and bitters, etc. "manager assistance & switched out his booze with something else & he wouldn't have noticed until his drunk self got home & opened it" regardless, the man would have known if you walked away and if a manager came up and swapped the drinks. if he couldn't see what was happening, he'd hear it. "If it happens again, inform them that racism is based on color not inebriation & it's against store policy (maybe even the law) to sell to an intoxicated person" when i did my rsa (responsible service of alcohol) we were told that it is against the law to serve someone who is intoxicated. if they have difficulty counting money, with their speech, smell like alcohol, etc, we can't sell them alcohol. You are right in this statement, though. I would probably say, "sir, i can't sell you alcohol because i could loose my license to serve and the bar could be fined." Because he's yelling, though, I can also tell him to leave the bar and call a taxi for him. Of course, I'm in Australia, so the rules are different. "this guy could have end up killing someone" real talk, though, everyone has the capacity to kill someone regardless. because it is against the law to sell to intoxicated people, the bar would have a bad rep if he had killed someone outside the premises and it was discovered that the bar had sold an intoxicated man drinks. Wow, such a long response. I should get a life.