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Just to clear this up I never had a contract with them and none of there people ever came to my house, I don't have their router or anything! On the 4th month they sent me an envelop that said statement enclosed so of course I opened it and it was for almost $400 and I called and had to talk to a million people and finally they told me that it was my fault because I didn't catch it within 3 months and could only take 3 months off the bill. Which is BS because there was nothing to catch. I have yet to receive a bill for that money but if I do I am going to call again and tell them I will not pay it because it is illegal what they are doing and I know that they can see I never had a router form them and they can see I never used internet in the account.
I wouldn't pay it and id be taking them to court for it.
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Talk to the head of the billing department. No flunkey is allowed to remove a bill entirely.
Maybe talk to a lawyer?