Couldn't agree more.

Well, you can get mad at store policy if store policy is stupid... but I've only ever come across one stupid policy and I didn't feel the need to abuse the poor cashier who had to explain it to my disappointed self. I think some customers think store employees are some kind of robot drone, rather than people.

Or that store employees have some secret direct connection to corporate that allows us to change things.

And that yelling, screaming and namecalling makes the employee more likely to use that secret link. I've never even worked retail, I've just watched these people whilst in queues and stuff. I'd probably have a breakdown within my first week.

I think a lot of customers think the sales people are lazy liars and if they kick up enough of a fuss, the sales person will get their lazy ass in gear, go to the stock room and pull out what they want. When I was in college I worked retail and a lot of women were convinced we had more merchandise in the stockroom than on the floor and that I was just too lazy to go get something for them. The truth was, it wasn't there. The stockroom was empty except for supplies and damaged goods waiting for authorization to be returned to the vendor. But most of them didn't believe that; they were sure all the 'good stuff' was hidden away and if they made a big enough scene, we'd haul it out for them. I bet this nasty woman thought the OP was just too lazy to place the order and that if she threw a big snit fit, the OP would relent and say "All right already! I'll get you the shoes!"

Wow it took this long for a pun?

Actually they usually aren't, trust me.

That would be stupid.