By people suck - 28/03/2015 04:16 - United States - Oakland

Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML
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Top comments

brand125 17

at my work i wanna put up a "this isnt a library, speak up!" sign, for this reason..

209 2
snowflaky 22

Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.

171 1

Comments

snowflaky 22

Next time, repeat the order back to the customer to make sure you heard right. If they get frustrated with you then, at least you can tell your management you were still trying to get the right order.

171 1
Saraj07 18

Stores need to do a way with the "customer is always right" mentality and make the customers take some responsibility. instead of letting them think they can act like entitled brats just because they're customers.

41 0
alanamarieg 18

That will never happen. Businesses are in business to make money and with the "customer is always right" policy they tend to keep their customers, earning them more money.

16 4
AninOnin 24

Perhaps, but the business will lose good employees, have to hire subpar ones, and then customers will get irritated with the employees who don't give a shit and take it up with management, who can't do anything. There are actually a lot of examples comparing companies with "the customer is always right" mentality against companies with a mentality that puts their employees first. Companies that treat their employees better have better customer satisfaction, because the employees feel secure in their job, are happier, and genuinely wish to help customers. Just look at the difference between Walmart and Target.

17 0
haynesbrand93 6

that gives u a perfect opportunity to yell at her about her poor speaking skills

1 11
shortswimmer17 28

I feel you :(. I work at a deli in a grocery store, the number of people that only point and don't even open their mouths are crazy and super rude

6 1
Markovski 18

Let it go, you're going to have to deal with people like that or worse all the time.

2 8
hoosiergirl94 31

Then just say huh a lot

6 3
Gillett 23

No maam, that is what you ordered. Next please!

9 1
burninsnow 23

That just shows how ignorant she is, hopefully your boss understands.

5 1
healthcarechick 9

Working with the general public in any way sucks!!!!! Ppl are rude and are always going to be!!!!!!!

3 1