I believe it's called a phone or tablet?

Or this mystical thing known as a library.

Or, since it was his work computer that wasn't working, he could be home now on his personal one

Erm.... "computer went totally haywire" So, probably not.

I find that very hard to believe. Then again, perhaps you work with an exceptionally bright group of people, that do more that shift their own problems elsewhere. But hey- if you know more than the support team, then you clearly don't need to waste their time on something you can fix yourself :)

This typically happens when the "support" team is working from scripts. Present any problem that deviates from the scripts and you're screwed. scripting support is like knowledge database support. It's really cheap for the company as long as your problem matches something found in the knowledge base, or in the support scripts.

I think 22 was being hilarious there. Was that the plan 22? Cite the cliche?

My guess is that he's quoting Roy from "The IT Crowd." If 22 used an Irish accent, that would've been the tip-off.

Folks? I have a huge sign in my office. "When in doubt, Reboot" 4 of the 5 problems of the folks walking through my office door are solved by this simple answer. Don't mock it. It's utterly amazing how many people don't think of doing this simple thing. Really.

#29 you guessed correctly.