Do you really think the procedures in place were OP's decision? Guy's just trying to bring home a paycheck, get off his nuts. You're probably one of those douchers who asks for a supervisor every time you hear a policy you don't like.

You do realize that Perdix is almost always trolling, right?

Omnigeek, I wouldn't call it "trolling." I prefer to think of it as bringing up a different point of view. Everyone seemed to be blindly supporting the OP and no one considered that the "crazy lady" could be in the right. Seems to me that if you are still at an impasse after a half-hour, you've failed to resolve this issue and wasted a lot of time. I'm not intentionally trying to piss people off, as a troll does; I'm just trying to make them think.

Ha ha, wow. It's super obvious the people who 1) have never had to work a soul-crushing CSR job and 2) have a very loose grip on reality. There's no good reason for ANYONE to get hysterical about not having TV for a while. If you are in tears over no TV, you need to do some serious reflection about your life and how you're living it. TV is not a necessity, not even in the broadest sense of the world. TV is a luxury, and people lived happily for centuries without it. Abusing fellow human beings for the sake of a luxury doesn't make you a victim, it makes you a selfish, whiny little bitch. Leaving that aside, the average person simply is not aware of how many people steal things and then use emotional control to try to steal even more. People will try to get free cable or try to get out of paying for their bill by making up a story that they have cancer, that their sick, etc. They'll often do the yelling, screaming, crying act to get out of paying for ****, too. They'll come back month after month, calling in to scream, and get hundreds of dollars of **** for free (why they don't just use the internet, I don't know). Screaming on the phone is a ploy, again, it's not a sign of victimhood. Furthermore, no matter what your problems with a company, or how justified your wrath, yelling at the poor little peon on the phone is evil. Because believe me, that peon hates the company more than you do. That peon did not make the rules and is probably working on a degree so he can get away from that company, and in the meantime you are his hell. Instead of punishing him for things he has absolutely no control over, how about you treat him as if he were a human being, with dignity and respect. You'll not only be doing a good deed, but your much, much more likely to get that peon's help with your issue.

I'm not saying they have no way to help you. But usually, helping you involves breaking the rules of the company. In fact, most of the time in does. So, if you treat the person on the phone like shit, they are going to follow the company's rules to the nth degree, and they aren't going to break the rules for your sake. If you calmly state what you require and refuse to budge, then they're way more likely to use their contacts or the unofficial powers to help you out. Simple as that. People who take customer service jobs usually LIKE helping customers but are forced by the company they work for to NOT help customers, which is why it sucks, and why they hate the company more than you do. Too many cancels and you lose your job. That's why you don't get to just offer a cancel upfront, because you wouldn't be holding that job very long if you didn't. IN that CSR's case, you said the thing that gave them "permission" from the higher-ups to be able to cancel you. Also, how is it some sort of breach of human dignity to require a reciept for returns or repairs? lol

29 you're pretty cute. :)