I hope she has a heart attack and dies. world will be better without her.

Perdix is right about 1 thing, at least.... OP should have bumped the call up to a supervisor to handle. I'm surprised that his manager didn't cut in the call to find out why his call handling numbers dropped during that hour. Most customer service people are expected to handle a minimum number of calls per hour. The software that handles the calls usually allows the manager to lurk, listening to each call to see how everyone is doing.

Wooow. Not Fyl but F hers. She's the one with the issues. Sorry OP. Customer service deff sucks. =

what a nutjob

It was probably a prank call.

I hope that woman died.

lmao I wuda hung up.. as soon as she started yellin I'll say --'yup. sorry rules r rules. good day.'

The public (sigh). When will they realize there is a human being at the end of that phone, usually the one who didn't cause the problem or make the policy they don't like? These days, whenever I call a financial institution and many other businesses, it seems like the person who has to ask me to verify some info for security purposes feels compelled to apologize. If that's the case, I can just imagine how many people are obnoxious about it. I'm glad they're careful, so I always cooperate completely. And if they're too apologetic or scared say, "Thanks for protecting my private financial info."

Dang thats gotta suck i wouldve just hung up. She just thinks she could get what she wanted by crying.

no she is probably goin through menapose(sp)..