By Anonymous - 20/06/2013 19:15 - Germany - Paderborn

Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
I agree, your life sucks 48 091
You deserved it 3 139
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Top comments

Chellybelly92 14

I hate customers like that. They think the louder they get the more likely it will go their way.

158 2
DooleyFTW 17

Customers who expect an exchange without a receipt are just idiotic. I see this situation on a regular basis where I work, where something will be half price one week and then the next week someone who "bought this stuff yesterday" come in looking for a full refund without a receipt to verify the dates

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Comments

Reality_bites 14

Wow, by calling you a racist, isn't she effectively being one herself? I'm confused.

2 1
mariepastyglue 30

it sucks when it's not your company and you get blamed and talked to poorly all because you are doing your job by following the rules of the company you work for it's not like they are your rules personally people are really ignorant who don't understand that

2 0
jman26 11

She was high off somethin'...

0 0
iseeyourpanties 6

I work retail. it is where people's "crazy" shows the most.

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WhiteCrimson 23

Ill see you in court!!! America should change from Land of the free to Ill see you in court. Ffs, why spend all that time in court for a fluking video game. And the race card is over rated now. I know, we get that shit daily in south africa!

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Goober244 12

The FML took place in Germany.

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glamorous18 10

you deal with that shit in Germany too?? damn, I thought it was just Americans lmfao.

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stargirl_95 24

"Oh no, some guy who happens to be a different race is not giving me what I want even though I'm clearly in the wrong! He must OBVIOUSLY be a RACIST!" I hate people like this. They trivialise legitimate instances of racism and make everyone else of that race look bad.

3 0
Totaldrama 1

The woman has no rights, thats true, but think about this for a second. She wants to return a video game, you guys sell video games, even without receipt you should be able to return items, because of the following. - If you want to keep clients comming, make them happy, even if they are wrong. - The amount of people that would come to your bussiness to return a product that they didn't buy from you will be marginal. - when people return a product, this is not a loss, it is an opportunity to sell them something, to make bussiness! Company's want to many rules and won't see how easy it is to keep their clients happy with little to no extra cost. This is no fault of op, that is clear as day, he doesn't make the rules he just abides them.

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Raesin 21

You've never ran a business have you? If they did that, that would be abused so much. People would be taking back any game they didn't like, for a refund on something they didn't buy there. Why would the store just hand out money to anyone that asks? They'd be out of business in a heartbeat. There's a reason stores don't let you buy a game, then return it within 30 days and get another game anymore. It's because stores ended up turning into video game library's and made no profit, while people were playing games to the full and returning them.

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jhs578650 9

@71 Scenario 1: The customer buys a game at another store, and then "returns" the game with no receipt to the OP's store. Result: Net loss for the OP's store. Scenario 2: The customer buys a game at the OP's store, plays it until she no longer has any use for it, and returns the game with no receipt, probably outside the normal return policy, for a refund. Result: Net loss for the OP's store (when you consider the man hours that went into the purchase and return). Scenario 3: The customer steals a game from someone and "returns" it with no receipt to the OP's store for a profit. Result: Net loss for the OP's store (and it's illegal).

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