Work: Today, at work, a woman demanded a refund for a video game. She...

By Anonymous - 20/06/2013 19:15 - Germany - Paderborn

Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML

I agree, your life sucks 48 091

You deserved it 3 139

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Same thing different taste

By WellFineThen - 17/04/2017 05:00 - United States - Cedar Falls

Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML

I agree, your life sucks 4 989

You deserved it 281

By maleficunt - 03/06/2014 20:44 - United Kingdom - Cannock

Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML

I agree, your life sucks 46 993

You deserved it 4 048

Insult of the week

By Anonymous - 01/04/2016 20:21 - United States - Slidell

Today, a customer got angry with me, because store policy says we can't accept returns of unsealed video games unless there's actual damage to the disc. The guy got enraged and started yelling about how I'm a "useless fuckwhistle". I almost got written up for laughing so hard at the insult. FML

I agree, your life sucks 21 380

You deserved it 1 713

By lemongrab - 18/05/2014 14:14 - Canada

Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML

I agree, your life sucks 55 061

You deserved it 4 260

Simmer down, Karen

By mando - 06/10/2011 15:14 - Australia

Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML

I agree, your life sucks 30 019

You deserved it 7 010

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 532

You deserved it 2 738

Worst customers, part 37764

By FthisJob - 03/10/2022 21:00

Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML

I agree, your life sucks 1 154

You deserved it 100

By wallets - 29/02/2012 07:47 - United States

Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML

I agree, your life sucks 30 024

You deserved it 2 486

Karen strikes again

By lanadelreylover - 04/06/2021 17:01

Today, I was working at a carnival. I was on the ticket booth, and middle-aged lady came up asking for a refund for $50 worth of tickets she didn’t use. However, there are signs saying I can’t give out refunds. She spent 10 minutes yelling at me to give her a refund. FML

I agree, your life sucks 1 170

You deserved it 76

Jan scams again

By jb100 - 24/07/2015 20:08 - United States - Perryville

Today, as I was working at a bakery, a woman stormed in, cut in front of the line, and began yelling at me. She claimed I didn't give her a sandwich earlier and demanded a refund. She got the refund out of my paycheck, and as she was leaving she muttered, "Ha, works every time." FML

I agree, your life sucks 31 269

You deserved it 2 201

Chellybelly92 14

Friday 21 June 2013 2:23

I hate customers like that. They think the louder they get the more likely it will go their way.

DooleyFTW 17

Friday 21 June 2013 2:25

Customers who expect an exchange without a receipt are just idiotic. I see this situation on a regular basis where I work, where something will be half price one week and then the next week someone who "bought this stuff yesterday" come in looking for a full refund without a receipt to verify the dates

Comments

KBurns207 17

Friday 21 June 2013 4:21

"Good, see you there bitch." End of situation.

LookAttMyyLifee 12

Friday 21 June 2013 4:21

some people are just ******* crazy , i swear .

Olympiakos10 15

Friday 21 June 2013 4:26

Are you sure it wasn't a GameFly commercial that you weren't told about?

red61977 9

Friday 21 June 2013 4:29

I hate people like that. They think they are special, above the rules and then when you tell them that they too have to follow the rules, they claim you are racist. That is what's wrong with society.

journeytotheend 16

Friday 21 June 2013 4:37

Welcome to customer service... So obviously she was right

MuseFan1991 14

Friday 21 June 2013 11:37

i've had a woman say that to me before. i think she was asking for a free upgrade to her meal or something and when i said we couldn't do that she looked all smug and said' haven't you heard the phrase the customer is always right?' i responded with 'yes, but in this case you aren't'. what's even better is she asked for the manager wanting to complain and he backed me up. priceless

NagainaFier 16

Friday 21 June 2013 4:47

This is why I'm glad I work in the Equitation world; customers who get smart for no reason get tossed out of the barn, and good luck finding another trainer near by who will put up with your shit. And God help you if my trainer finds out a client treats a stablehand like that. How about people just not be shit heads? Let's give that one a try!

asnakelovinbabe 16

Friday 21 June 2013 4:57

No this definitely has no grounds in court... This was like a daily occurrence when I used to manage in pet retail. Customers threaten "court" all of the time. I had people try and return used dog beds and carriers after they took them on vacation, some with no tags or receipt, then bitch me out and call me every name in the book because I wouldn't refund them. Luckily I worked for a franchise and the company owners stood behind us on issues like this. Another manager at a different store was heavily pregnant and a customer was ranting at her over not being allowed to use an expired coupon and eventually called her a fat c*nt. She called him an asshole and told him to leave. He called our boss that owned the entire company and said "she called me an asshole!" Having already heard from our manager, he calmly asked the guy "well, are you an asshole?". The guy promptly hung up. The customer is not always right! I wish more companies had backbones and stood behind their employees. I promptly quit when we got bought out by corporate.

LookAttMyyLifee 12

Friday 21 June 2013 4:58

play stupid. thee basketball court ? :o

nelroca 7

Friday 21 June 2013 5:14

I definitely know the feeling, since I've worked Customer Service before. I'm sure, like I did, you have supervisors. When a situation like that arises, call one of them over. Supervisors and up get paid to handle customers like that (I know, I'm one of them know haha). Don't worry though. There are some customers who prefer making the associate look bad, instead of leaving quietly. She's all bark, no bite.