What were you expected to do? be like "No but I'm wearing Calvin Klein jeans right now, and I'm willing to negotiate a price if you want them"? Seriously......

haha i used to work at old navy and i got asked that alll the time and i did the same thing you did . customers are maddd stupid

You're right, customers are all idiots just by virtue of being customers AND your manager should get over himself. BUT you could've just said "No, ma'am, sorry, we don't," and saved yourself some words and a scolding from your manager. Because the idiot customers are always right, especially when they're wrong.

she probably didn't tell your manager the whole story, customers always twist things around to make it look better for them. more than likely she told your manager 'you refused to help her find the jeans she wanted' or something along those lines.

"no ma'am, this isn't a department store, we only sell Old Navy jeans." change to: "Very sorry ma'am, we only have Old Navy jeans available." Using "sorry" in this way can mean that you are sympathetic to her plight - customers love that. makes them feel that someone cares about their interest. They are easier to deal with and become receptive to you rather than just going around you. Understand? if you wanted to follow up: "have you tried perhaps one of the department stores?" or suggest her a place she could try. Leave out "this isn't a department store, " While you might have meant it innocently.. and you're probably thinking your informing her of something but saying it this way can be taken to indicate that she had made the error in judgement for walking into your store. The only function it served here is to crtique her. which in turn just made an opening to a pointless confrontation. While some things may be true, it's not a department store.. etc.. some things are best left unsaid and uncomplicated. But worst of all in your story, your manager should know enough about this to have explained it to you if he was worth the paycheck he stands on. That's where he's at fault, he needs to investigate thoroughly the story on both sides, train you on what he wants to hear you say to customers. Guide you. Manage you. "Customer is always right" means he doesn't know how to fix it. He's got nuthin. he just feels like a big man for saying something he heard on television back in the 80s. Regardless of how inane it sounds. he sounds useless and easily expendable

I work at Old Navy too, Black Friday was my first day, I was in the fitting room and it was packed and a woman asked me to get her daughter a size smaller jean. I told her I couldn't leave my post because the store was so busy. She complained to my manager. From my first day I had a bad rep.

"the customer is always an asshole." -mallrats

So...what were you supposed to do? Tell her "yes" and then have her complain to your supervisor that you lied to her? Tell her to piss off.

You should post this on www.notalwaysright.com

wow, so are you supposed to go to another store and buy them for her? i hate work, people are always such a-holes.