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caggybandicoot tells us more.

OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!