Just fyi, WE FIGURED OUT THE PROBLEM. I had to go to the office with my laptop and have someone actually look at it. The correct folder wasn't put on my CD, and they gave me the wrong CD. It was the CD for PC's, I needed the Mac CD

YDI for sure. If after an hour of him explaining the process you still didn't get it, you are indeed a ******* idiot. Please take your computer, pack it back up in the box, and return it to the store because you clearly should not be using one.

Ok anyone who doesn't know how to work a ******* computer is retarded and should be killed. Hope you don't have any offspring, asshole. Oh I forgot, you don't have anyone in your life anyway. YDI

I just read that you're using a mac. You're a ******* idiot for sure.

#179, tech support is for real problems. Computers can be extremely complex. There is a world of knowledge out there to be learned, so becoming qualified to fix some of these very complex problems takes a lot of time, effort, and aptitude. So imagine dedicating all those resources into earning the required certification and other qualifications, only to be stuck for an hour helping someone do something a 3 year old can do. Now imagine repeating that for 8 hours a day, 5 days a week, 50 weeks a year (I'm gonna assume a two week vacation for simplicity) for years on end. Can you imagine how demoralizing that is? How frustrating it is to put so much effort into getting a position that allows you to solve real problems for competent people doing useful things, but instead you are forced to deal with the equivalent of the driver who took his car to the mechanic because he didn't know how to put gas in the tank? #200, well it is in your job description that you're specifically dealing with developmentally challenged. If this tech support worker was working for the "Developmentally Challenged Support Line" then yes, he'd be in the same place. Otherwise, it is only reasonable to expect a limitation on the patience one has while dealing with someone who has embraced their own mediocrity because they perceive a lack of consequences. The customer is not always right, period. If they were, what would you need experts for?

Maybe you're a ******* idiot

Maybe he had a point there....(just a thought)

OP has a Mac. That literally explains everything we need to know here. YDI X1000. Case closed.

I got the wrong ******* CD. Of course it wouldn't work. You guys are selective readers.

This was a clear case of the "Infamous 1D-10T Error" hahaha. Anyone in I.T. should know this one...