Geek and Technology: Not so tech savvy

Not so tech savvy

By holliefall - 02/06/2009 08:42 - United States

Today, I called Tech Support because the computer program wouldn't let me open files for my online classes. After an hour, and being walked through the downloading process multiple times. There was a pause and he said, "You're a fucking idiot." and hung up. It still won't work. FML

I agree, your life sucks 51 555

You deserved it 22 754

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Same thing different taste

By Beva - 17/01/2013 05:03 - Sweden - Falköping

Today, due to technical problems, I had to call the company's IT-support as my computer went totally haywire. I explained via phone that I couldn't access anything. The support then tried contacting me by e-mail and got upset with me when I didn't answer. FML

I agree, your life sucks 33 081

You deserved it 2 399

By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML

I agree, your life sucks 41 631

You deserved it 3 547

By I quit - 19/11/2011 00:48 - United States

Today, MS Word kept crashing with a memory error, so I called tech support. Instead of actually fixing the problem, their tech wasted over an hour of my time defragmenting the hard drive, disabling the anti-virus, and downloading new video card drivers from some shady site, before giving up. FML

I agree, your life sucks 27 194

You deserved it 3 349

Genius

By LOL Tolhurst - 03/09/2024 16:00 - United States - Tucson

Today, I was on the phone with tech support for over an hour, getting increasingly frustrated. After finally fixing the issue, I sarcastically said, "Thanks for nothing, genius," thinking I'd hung up the call. Turns out, I hadn’t. The tech guy coolly replied, "You’re welcome, genius." FML

I agree, your life sucks 57

You deserved it 720

Unionize!

By worksux - 05/01/2011 20:25 - United States

Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML

I agree, your life sucks 41 135

You deserved it 4 147

Occam's razor

By Lolololo - 18/08/2024 09:00 - Canada

Today, I called tech support because my new computer wasn’t turning on. After a long while on the phone, they finally asked if it was plugged in. It wasn’t. I spent way too long troubleshooting with a dead device because I never plugged it into the outlet. FML

I agree, your life sucks 70

You deserved it 666

By Anonymous - 25/08/2018 20:30

Today, I spent half an hour on the phone with four departments at my college due to a mistake on my tuition bill. The last guy I talked to told me to call the financial aid office and hung up before I could respond. That was the first office I called. FML

I agree, your life sucks 2 681

You deserved it 161

By Anonymous - 14/01/2014 21:09 - United States

Today, after trying for several days to change some details on the social security website, I got fed up and called them. I waited nearly two hours on hold, and when I finally got through, the guy on the other end just told me to reboot my computer and try again, then hung up on me. FML

I agree, your life sucks 47 154

You deserved it 4 376

Technologically challenged

By Anonymous - 31/07/2020 05:01

Today, my aged mother continued to complain about her computer issues to me. A relative, who is good at tech support, won't bother servicing her computer because whatever she does ends up bogging it down the next day, so I have to hear about it on the phone. FML

I agree, your life sucks 1 184

You deserved it 169

By Keira - 27/03/2019 22:00

Today, the modeling program I'm required to use for school started inexplicably crashing. Reinstalling doesn't even fix it. The company that owns the software doesn't provide students with tech support, and my teacher just told me I won't pass if I can't fix it. FML

I agree, your life sucks 2 109

You deserved it 145

mrnicety 0

Tuesday 2 June 2009 16:02

get his name and complain. he'll get the sack and you may get some actual help

lolcake 0

Tuesday 2 June 2009 16:11

you know, if after an hour and multiple explainations you still dont get it... hes probably right

Comments

xanth 0

Tuesday 2 June 2009 22:55

Tech support guys are usually on a time table. If one call takes excessively long then it screws up their quota and they get in trouble. So I can see why he got pissed because you couldn't figure out how to do something as simple as download a few files after an hour of trying. Don't blame the tech support guys, blame the system.

Locket_fml 0

Tuesday 2 June 2009 22:55

YDI. If having spent an hour speaking to a tech guy, for something as simple as the OP's problem, and you still can't figure it out, one of two things has happened. 1.) You are repeatedly doing a step incorrectly 2.) You have left out some essential information Both of which will be your fault. People also have a general habit of talking to people in call centres like shit as well, as if the caller has some sort of god-given right to have everything fixed for them because they are too stupid to fix it themselves. And to all those saying "oh my god fire him waaaaaaaa", jesus, get some thicker skin. A simple rule in life is: if a tech guy calls you a ******* idiot (relating to your computer proficiency), 99% of the time he is right and you have been wasting his time because you haven't been listening properly.

tht1guy 0

Tuesday 2 June 2009 22:55

Best FML yet you f*cking idiot

BlumpkinDinner 0

Tuesday 2 June 2009 23:04

You're just a ****** idiot.

mouseintern 0

Tuesday 2 June 2009 23:04

OP: "I got the wrong ******* CD. Of course it wouldn't work. You guys are selective readers." And you never thought to check the CD? You never thought "Hey, most of the computer using world uses PCs by default, and Macs have compatibility issues with a lot of software. I should make sure mine is Mac compatible."? You never mentioned the possibility of this incompatibility to the tech support? Heck, even when I get software for my PC, the very first thing I do is make sure it is compatible with PCs, and compatible with the specs for my machine. That's just common sense. The only thing that could slightly redeem this in the OPs favor is if she specifically told the tech she was using a Mac and the tech didn't follow up by asking her to make sure it was the Mac version. Then again, I could definitely understand not wanting to ask such a common sense question since that would insult the intelligence of the average user. Imagine "Today, I called tech support and they asked me to make sure my software was Mac compatible after I mentioned I have a Mac. They must assume I am an idiot. FML" Damned if you do, damned if you don't.