YDI if you gave him reason to do this. If you had a difficult problem to solve then he wouldn't call you that. There is no excuse to not be able to use the basic functions on a computer nowadays.

Lol he was probably just frustated because he was having a bad day. Don't take it personally I can barely get my computer to turn on half the time!

an hour?! call resolution should be Minutes!! your incompetence jeopardizes his security. i would swear too. theyre tech SUPPORT, not Tech Tutoring. sorry but take a frickin class if u cant get up to speed on your own. wth. every1 in c/s should do Everything?! where does this entitlement come from??

I work in classrooms to help students who are developmentally and physically challenged. Some days it's a struggle to get students to comply with my requests/directions. Other days it's a struggle to even get students to do basic math. I can't just tell one of my students "You're a ******* idiot" and walk out of the classroom. I'd be ripped a new one by faculty, administration, and parents. I understand the frustration of the worker, but it's completely uncalled for them to say something like that to a customer. It's their/my job to help to the best of their/my ability without snapping. Not saying it's not difficult, but if you can't handle the "idiots" of the world, then find a new job.

That guy must have some serious anger poblems.

Wow I'm sure he was kidding

I worked in tech support a long long time ago. I vote, your an idiot. I had some customers with legitimate problems, that could be fixed in a matter of minutes. I had some customers who I could spend hours on the phone with them, babysitting them through every mouse click. They still wouldn't get it. I never told anyone they were an idiot, but sure as hell I thought it. We had one guy who was the master of putting people on hold to bitch about them. One of the times, he didn't hit the hold button enough. That made it up the chain of command. He was told not to ever do that again. I made it clear to people, if you're going to bitch about the customer, make very sure they're on hold first. Easy enough. If it took an hour to talk you through downloading from a link, well ... you're an idiot. I did get to the point a few times where I told customers, "to explain this any better, I'm going to need to get on an airplane, fly out to your city, rent a car, drive out to your house, and click "Yes" for you, or you can do it yourself. The company won't pay for my travel expenses to spend 2 seconds clicking "Yes", so you're either going to need to provide your credit card number so I can make the required purchases and I'll be out there in 3 days, or you can figure out that you can click the "Yes" button." They'd click it, and say "Oh, that was easy, thank you." I hate customers. 10% are good customers that you'll never hear from unless there's a problem, and even then they're polite about it. If there's a problem, we already know so we can just confirm that it's being worked on. The other 90% are complete idiots that I'm surprised that they could even figure out to sign their name on the credit card receipt to buy the computer in the first place.

youre taking online classes, odds are the guy is right

I could try to help you out if you want me to. Email me at [email protected] if you want me to try and help

@205 you know by doing that you just got yourself signed up for every **** spam site known to man. Hope you have a good spam filter.